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- Tasks: Provide on-site IT support and solve technical challenges for diverse clients.
- Company: Dynamic tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, shift allowance, fuel card, van, and strong benefits.
- Why this job: Join a supportive team and gain exposure to various technologies and industries.
- Qualifications: Customer-facing skills, technical certifications, and a full UK driving licence required.
- Other info: Opportunities for professional development and career growth.
The predicted salary is between 21600 - 28800 £ per year.
Location: Edinburgh and Surrounding Areas
Employment Type: Full-Time
Salary up to £27k + £4000 shift allowance + fuel card + van + Strong Benefits
Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we would love to hear from you.
Key responsibilities:
- Attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).
- Work efficiently and proactively to deliver IT support services to a wide range of customers.
- Undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
- Complete customer rebuilds and configuration to desk.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or unplanned absence.
- Achieve the dynamic KPI targets set for your role.
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
- Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Carry out IMAC projects with little supervision and lead as and when required.
- Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
- Carry out any other reasonable request from your line management.
- Work a certain amount of overtime when required to do so.
- Act as a mentor to other engineers when required.
- Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
- Maintain company assets to keep them in good working order and good general condition.
- Be familiar with customer policies and processes where applicable.
Skills and experience:
- Must always be professional and presentable.
- Must have a full UK driving licence.
- Must have excellent customer facing skills.
- Self-motivated with good organisational skills, and can work unsupervised.
- Must possess or can obtain relevant technical certifications.
- Must possess at least the CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience.
- Must possess the ability to work at height and undertake varied manual handling activities.
- Will display positive behaviours which support team productivity.
- Must have a high standard of communication and inter-personal skills to support colleagues and team members.
Why Join Us?
- Work with a supportive and skilled team across diverse client environments.
- Gain exposure to a wide range of technologies and industries.
- Opportunities for professional development and certification.
- Be part of a company that values innovation, reliability, and customer satisfaction.
Field Engineer/ Desktop Support Engineer in Edinburgh employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer/ Desktop Support Engineer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your hands-on experience with IT hardware and software can really set you apart from the competition.
✨Tip Number 3
Prepare for the unexpected! Be ready to tackle some technical challenges during your interview. Brush up on your troubleshooting skills and think through how you’d handle real-world scenarios that might come up on the job.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Field Engineer/ Desktop Support Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Engineer/Desktop Support Engineer role. Highlight relevant experience and skills that match the job description, like your technical certifications and customer service skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your problem-solving abilities and customer focus.
Show Off Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention any relevant qualifications like CompTIA A+ or Server+, and be ready to discuss how you've used these skills in real-world scenarios.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Experis UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around PC, laptop, and printer repairs. Be ready to discuss your experience with diagnostics and troubleshooting, as well as any relevant certifications like CompTIA A+ or Server+. This will show that you're not just a talker but someone who can walk the walk.
✨Show Off Your Customer Skills
Since this role is all about customer support, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your excellent communication skills and how you handle challenging situations. Remember, it's all about making the customer feel valued!
✨Be Proactive and Organised
Demonstrate your ability to work independently and manage your time effectively. Bring up instances where you've successfully juggled multiple tasks or projects. This will reassure them that you can handle the fast-paced environment and meet SLAs without constant supervision.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the technologies you'll be working with. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
