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For Companies At a Glance
- Tasks: Manage Service Desk jobs and respond to calls swiftly while ensuring compliance.
- Company: Join a leading organisation supporting critical IT services.
- Benefits: Competitive daily rate, potential for extension, and a dynamic work environment.
- Why this job: Make a difference in IT service management while working with cutting-edge technology.
- Qualifications: TILv3 Foundation, IT Service Desk experience, and strong communication skills.
- Other info: Opportunity to support continual service improvement and grow your career.
The predicted salary is between 32400 - 46800 £ per year.
Overview
Job Title: DV Cleared Service Desk Analyst.
Location: Corsham
Duration: 6 months with possible extension
Rate: Up to £450 per day via an approved umbrella company
Responsibilities
- Manage and maintain Service Desk jobs assigned by Service Desk Manager
- Respond to calls routed to the Level 4 Service Desk as swiftly as possible, as per the priorities directed by the system authority and directed under DDP150, ensuring compliance with policies and procedures, and escalating all breaches as necessary to the Service Desk Manager
- Perform and complete the daily check list and report any issues to the Service Desk Manager; proactively report potential improvements in processes or procedures to the Service Desk Manager / Operations Management
- Report any potential security risks using the directed authority processes as soon as possible
- Conduct account management and processing in line with authority access management procedures, particularly focused on application or permissions for Base Skype
- Managing incidents within the system environment and across specified system boundaries
- Receiving and provisioning user accounts using bespoke system tooling
- Supporting the Continual Service Improvement of existing Incident management processes and procedures
- Supporting, and deputise for, the Service Operations Service Desk Manager
- Support the production and distribution of Management Information from Service Management Tooling
Mandatory Skills
- TILv3 Foundation minimum
- Competent with MS Office Automation Tools
- IT Service Desk Experience
- Experience of ITSM tooling such as Remedy
- Strong Communication Skills
Desirable Skills
- Experience of working with MOD deployed IT systems.
If this is the role for you please submit your CV at your earliest convenience.
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DV Cleared Service Desk Analyst employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV Cleared Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with MOD deployed IT systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your TILv3 knowledge and MS Office skills. We all know that confidence is key, so practice common interview questions and have examples ready that showcase your IT Service Desk experience.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your CV in front of the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace DV Cleared Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the DV Cleared Service Desk Analyst role. Highlight your relevant experience, especially with ITSM tooling and service desk roles. We want to see how your skills match what we're looking for!
Show Off Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your communication skills and IT service desk expertise. We love seeing how you’ve made a difference in previous roles.
Follow the Application Instructions: When applying, make sure to follow our application instructions closely. Submit your CV through our website as mentioned in the job description. It helps us keep everything organised and makes your application stand out!
Proofread Your Application: Before hitting send, give your application a good proofread. Typos and errors can be a red flag, so we recommend checking for clarity and professionalism. A polished application shows us you care about the details!
How to prepare for a job interview at Experis UK
✨Know Your Stuff
Make sure you brush up on your IT Service Desk experience and TILv3 Foundation knowledge. Be ready to discuss specific scenarios where you've managed incidents or improved processes, as this will show your practical understanding of the role.
✨Familiarise with the Tools
Get comfortable with ITSM tooling like Remedy and any other bespoke systems mentioned in the job description. If you can, practice using similar tools so you can speak confidently about your experience and how you can hit the ground running.
✨Communication is Key
Since strong communication skills are a must, think of examples where you've effectively communicated with team members or clients. Prepare to demonstrate how you handle calls and escalate issues, as this will highlight your ability to work under pressure.
✨Security Awareness
Given the focus on security risks, be prepared to discuss how you've identified and reported potential security issues in past roles. Showing that you understand the importance of compliance and security protocols will set you apart from other candidates.
