At a Glance
- Tasks: Monitor systems, respond to incidents, and ensure smooth service delivery.
- Company: Join IBM's close-knit technical support team in Hursley.
- Benefits: Gain hands-on experience in a dynamic tech environment.
- Other info: Collaborate with skilled teams and enjoy excellent career growth.
- Why this job: Make a real impact on critical national infrastructure projects.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
IBM is seeking four Duty Technicians to join a close-knit technical support team in Hursley, supporting a critical national infrastructure project. This is a hands-on role focused on monitoring, proactive maintenance, incident response, and ensuring smooth day-to-day service delivery across a complex technical environment.
As a Duty Technician, you will play a key part in maintaining the availability and performance of business-critical systems. You will monitor system status, respond to alerts and incidents, manage your own call queue, and provide timely updates to users and internal stakeholders. The role also involves escalating issues where needed, supporting hardware and software fixes, and working closely with wider technical teams to resolve problems efficiently.
Key responsibilities:- Monitor system status and respond to alerts, incidents, and service requests.
- Manage a personal call queue and ensure cases are progressed and closed in a timely manner.
- Provide clear updates and maintain strong customer communication throughout the lifecycle of an issue.
- Resolve issues ranging from simple password resets through to more complex server-related queries.
- Escalate incidents to 3rd Line teams when required.
- Work collaboratively with internal technical delivery, development, and project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and fix hardware faults, including installing upgrades to client hardware.
- Carry out proactive maintenance to help prevent service disruption.
- Minimum of 5 years unbroken UK residency due to security clearance requirements.
- Experience handling technical support incidents, requests, and changes.
- Strong call queue management and incident resolution skills.
- Ability to work under pressure in a fast-paced support environment.
- Experience working as part of a skilled technical team.
- Confident troubleshooting across hardware, software, and server-related issues.
- Ability to elevate and communicate issues effectively with 3rd Line and other specialist teams.
- Excellent written and verbal communication skills.
You’ll be working in a diverse technical environment that includes tools and platforms such as Java, Python, Jenkins, Docker, Kubernetes, Prometheus, Kibana, Dynatrace, Postgres, Tomcat, Kafka, Elastic Stack, Spring Boot, and more. The wider stack also includes legacy and modern components, so adaptability and a willingness to learn will be important.
What we’re looking for:We’re looking for someone practical, organised, and technically confident, with a proactive approach to support and a strong focus on service quality. If you enjoy solving problems, working as part of a small specialist team, and supporting critical systems, this could be a great opportunity.
Duty Technician employer: Experis UK
IBM is an exceptional employer, offering a dynamic work environment in Hursley where innovation meets collaboration. As a Duty Technician, you will benefit from a supportive team culture that prioritises professional growth and development, alongside access to cutting-edge technologies. With a focus on maintaining critical systems, you'll find meaningful work that directly impacts national infrastructure, all while enjoying a strong commitment to employee well-being and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Technician
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on IBM and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role of Duty Technician, especially your incident resolution skills and teamwork.
✨Tip Number 3
Show off your technical chops! Be ready to discuss specific tools and technologies you've worked with, like Docker or Kubernetes. Highlight any hands-on experience you have with troubleshooting hardware and software issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Duty Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Duty Technician role. Highlight your experience in technical support, incident management, and any relevant technologies you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your proactive approach and teamwork skills – we love that!
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to keep users updated and informed throughout the support process.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Experis UK
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, like Java, Python, and Docker. Being able to discuss your experience with these tools will show that you're not just a good fit technically, but also genuinely interested in the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled technical incidents in the past. Be ready to walk through your thought process when troubleshooting issues, as this will highlight your ability to work under pressure and resolve problems effectively.
✨Communication is Key
Since the role involves providing updates and maintaining strong communication with users, practice articulating complex technical concepts in simple terms. This will demonstrate your excellent verbal communication skills and your ability to keep stakeholders informed.
✨Show Your Team Spirit
Emphasise your experience working in a team environment. Share examples of how you've collaborated with others to resolve issues or improve processes, as this aligns with the collaborative nature of the Duty Technician role.
