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- Tasks: Monitor systems, respond to incidents, and ensure smooth service delivery.
- Company: Join IBM's close-knit technical support team in Hursley.
- Benefits: Gain hands-on experience in a dynamic tech environment.
- Other info: Opportunity to work with cutting-edge technologies and grow your career.
- Why this job: Make a real impact on critical national infrastructure projects.
- Qualifications: Experience in technical support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
IBM is seeking four Duty Technicians to join a close-knit technical support team in Hursley, supporting a critical national infrastructure project. This is a hands-on role focused on monitoring, proactive maintenance, incident response, and ensuring smooth day-to-day service delivery across a complex technical environment.
As a Duty Technician, you will play a key part in maintaining the availability and performance of business-critical systems. You will monitor system status, respond to alerts and incidents, manage your own call queue, and provide timely updates to users and internal stakeholders. The role also involves escalating issues where needed, supporting hardware and software fixes, and working closely with wider technical teams to resolve problems efficiently.
Key responsibilities:- Monitor system status and respond to alerts, incidents, and service requests.
- Manage a personal call queue and ensure cases are progressed and closed in a timely manner.
- Provide clear updates and maintain strong customer communication throughout the lifecycle of an issue.
- Resolve issues ranging from simple password resets through to more complex server-related queries.
- Escalate incidents to 3rd Line teams when required.
- Work collaboratively with internal technical delivery, development, and project teams.
- Perform software builds and rebuilds on PCs and laptops.
- Diagnose and fix hardware faults, including installing upgrades to client hardware.
- Carry out proactive maintenance to help prevent service disruption.
- Minimum of 5 years unbroken UK residency due to security clearance requirements.
- Experience handling technical support incidents, requests, and changes.
- Strong call queue management and incident resolution skills.
- Ability to work under pressure in a fast-paced support environment.
- Experience working as part of a skilled technical team.
- Confident troubleshooting across hardware, software, and server-related issues.
- Ability to elevate and communicate issues effectively with 3rd Line and other specialist teams.
- Excellent written and verbal communication skills.
You’ll be working in a diverse technical environment that includes tools and platforms such as Java, Python, Jenkins, Docker, Kubernetes, Prometheus, Kibana, Dynatrace, Postgres, Tomcat, Kafka, Elastic Stack, Spring Boot, and more. The wider stack also includes legacy and modern components, so adaptability and a willingness to learn will be important.
What we’re looking for:We’re looking for someone practical, organised, and technically confident, with a proactive approach to support and a strong focus on service quality. If you enjoy solving problems, working as part of a small specialist team, and supporting critical systems, this could be a great opportunity.
Duty Technician employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Technician
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on IBM and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to technical support and incident management. We can even help you with mock interviews to boost your confidence before the big day.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've successfully resolved technical issues. This is your chance to shine and demonstrate how you handle pressure in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Duty Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and incident management. We want to see how your skills align with the role of a Duty Technician, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Experis UK
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, like Java, Python, and Docker. Be ready to discuss your experience with these tools and how you've used them in past roles. This shows you're not just a fit for the role but also genuinely interested in the work.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled technical incidents or service requests in the past. Think about specific challenges you faced, how you approached them, and what the outcomes were. This will highlight your troubleshooting abilities and your proactive approach to support.
✨Communication is Key
Since the role involves providing updates and maintaining strong communication with users and stakeholders, practice articulating your thoughts clearly. You might even want to role-play common scenarios where you need to explain technical issues to non-technical users.
✨Show Your Team Spirit
This position requires collaboration with various technical teams. Be prepared to discuss how you've worked effectively within a team in the past. Highlight any experiences where you contributed to a project or helped resolve an issue collectively, showcasing your ability to work well with others.