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- Tasks: Lead a dynamic team to manage digital operations and ensure top-tier performance.
- Company: Experis UK is shaping the future of digital infrastructure and services.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a collaborative work environment.
- Why this job: Join us to drive impactful digital projects and enhance your leadership skills in a thriving industry.
- Qualifications: Proven experience in digital operations management and strong leadership skills are essential.
- Other info: This is a full-time, mid-senior level role based in London.
The predicted salary is between 55000 - 70000 ÂŁ per year.
This range is provided by Experis UK. Your actual pay will be based on your skills and experience â talk with your recruiter to learn more.
Base pay rangeDirect message the job poster from Experis UK
Modern Workplace and DEX Principal Consultant at Experis UK & IrelandJob Title: Digital Operations Manager / IT Manager / IT Operations Support Manager
Location: London
Department: Digital Operations
Company Overview:
We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.
As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with crossâfunctional teams, and ensuring our digital operations meet the highest standards.
Key Responsibilities:Team Leadership and Management:
Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and EndâtoâEnd QA Specialist.
Allocate resources efficiently to ensure timely and successful project delivery.
Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
Operational Oversight:
Oversee the daily operations of digital systems, applications, and infrastructure.
Ensure high availability and performance of all IT services and applications.
Implement and maintain monitoring systems to proactively identify and resolve issues.
Application Support:
Manage application support activities to ensure the prompt resolution of incidents and service requests.
Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
Ensure all applications are updated, patched, and maintained in line with best practices.
Technical Project Management:
Oversee the planning, execution, and delivery of technical projects.
Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
Facilitate communication and collaboration between project teams and stakeholders.
Cyber Security and Compliance:
Ensure the implementation and adherence to cyber security policies and procedures.
Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
Quality Assurance:
Oversee the endâtoâend quality assurance process for all digital products and services.
Work with the EndâtoâEnd QA Specialist to develop comprehensive test plans and ensure thorough testing.
Ensure quality assurance processes are followed to maintain high standards.
Strategic Planning and Improvement:
Develop and implement strategies to enhance digital operations and IT service delivery.
Identify opportunities for process optimisation and efficiency gains.
Stakeholder Communication:
Act as the primary point of contact for all digital operationsârelated matters.
Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
Facilitate effective communication between IT teams and business units.
Problem Solving and Incident Management:
Manage and resolve highâpriority incidents and critical issues.
Conduct root cause analysis and implement corrective actions to prevent recurrence.
Develop and maintain incident response plans and procedures.
Requirements:
Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
Excellent understanding of IT infrastructure, application support, and digital operations.
Demonstrated experience in managing technical projects and ensuring successful delivery.
Inâdepth knowledge of cyber security principles and compliance requirements.
Strong understanding of quality assurance processes and methodologies.
Exceptional problemâsolving and analytical abilities.
Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Familiarity with IT service management (ITSM) frameworks such as ITIL.
Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.
What We Offer:
Competitive salary and benefits package.
A dynamic, collaborative work environment with opportunities for professional development and growth.
A chance to lead and shape the future of digital operations.
Seniority levelMidâSenior level
Employment typeFullâtime
Job functionConsulting
IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at Experis UK by 2x
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Digital Operations Manager, IT Manager employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Digital Operations Manager, IT Manager
â¨Tip Number 1
Familiarise yourself with the latest trends in digital operations and IT management. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
â¨Tip Number 2
Network with professionals in the industry, especially those who are currently working as Digital Operations Managers or IT Managers. Attend relevant meetups or webinars to gain insights and potentially get referrals.
â¨Tip Number 3
Brush up on your knowledge of IT service management frameworks like ITIL. Being able to discuss these frameworks confidently can set you apart from other candidates.
â¨Tip Number 4
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully managed teams or projects. Highlighting your ability to mentor and inspire others will resonate well with hiring managers.
We think you need these skills to ace Digital Operations Manager, IT Manager
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in digital operations and IT management. Use keywords from the job description, such as 'team leadership', 'cyber security', and 'technical project management' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital operations and how your background aligns with the company's goals. Mention specific achievements that showcase your leadership skills and ability to manage IT projects effectively.
Showcase Relevant Skills: Clearly outline your technical skills and certifications related to IT management, such as ITIL or PMP. Highlight your understanding of cyber security principles and quality assurance processes, as these are crucial for the role.
Prepare for Potential Questions: Anticipate questions related to team management, incident resolution, and strategic planning. Prepare examples from your past experiences that demonstrate your problem-solving abilities and leadership style.
How to prepare for a job interview at Experis UK
â¨Showcase Your Leadership Skills
As a Digital Operations Manager, you'll be leading a diverse team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored teams in the past.
â¨Demonstrate Technical Knowledge
Familiarise yourself with the latest trends in IT infrastructure and digital operations. Be ready to discuss specific technologies and methodologies you have experience with, especially those related to cyber security and compliance.
â¨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Think about past incidents you've managed and how you approached them, focusing on your analytical skills and decision-making process.
â¨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to explain complex technical concepts in a way that non-technical stakeholders can understand.
