Desktop Technical Support Technician

My client a leading IT Solutions provider are seeking to recruit an Desktop Support Engineer to join an ever growing Customer Support Function. This client has more than 10000 employees world wide and an unlimited amount of large Enterprise Customers to support. You participate in communities with peer delivery roles and, where appropriate, share your knowledge. ~ You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. ~ Fluency in English, with the ability to communicate effectively. ~ 3+ years of experience in technical support or related field ~ Strong knowledge of Office 365 technology. ~ Strong knowledge of Office Setup & Deployment process. ~ Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access). ~ Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive. ~ Networking skills and familiarity with communication protocols (ftp, etc). ~ Object oriented programming. ~ Scripting: VBS, PowerShell, JavaScript, HTML5. ~ Relevant Microsoft Technology Certifications Bachelor’s degree in computer science, Information Technology (IT), or related field. A similar background such as technical consulting experience, or information technology experience is preferred.