Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT systems, assist with upgrades, and provide training to enhance workplace efficiency.
- Company: Join a dynamic team focused on cutting-edge technology and exceptional customer service.
- Benefits: Enjoy a competitive rate of £35.00 per hour and a collaborative work environment.
- Why this job: Make an immediate impact on operations while developing your tech skills in a supportive culture.
- Qualifications: Bachelor's degree in IT or 1 year of relevant experience required; strong problem-solving skills essential.
- Other info: This is an entry-level contract position based in Rugby, working Monday to Friday.
1 day ago Be among the first 25 applicants
Title: Desktop Support Engineer
Length: 6 months initially
Rate: £35.00 per hour via umbrella
Location: Rugby (5 days per week Mon to Fri standard working hours)
Role Summary
In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.
Responsibilities
- Serving new commercial sites (customer sites) in regard of network installation and site connectivity.
- Supporting commercial sites in their needs in regard of workplace support and IT issues.
- Providing IT and workplace support locations in a specific region
- Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues.
- Respond to issues over the phone, via email, in person, or through online chats
- Determine the best troubleshooting solutions or processes based on the issue and details provided by customers
- Walk customers through troubleshooting and problem-solving processes
- Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity.
- Maintain/resolve all open incidents/tasks within ticket queue in a timely manner.
- Partner with Digital Workplace Solutions Team on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions.
- Onsite hands and eyes support for other IT teams.
- Ensure all business policies and standards related to client services and IT security and compliance are being met.
- Deliver a customer service approach for IT support issues for Corporate and on-site clients, using any available and approved tools and resources.
- Analyze and resolve complex hardware and software issues.
- Be a resource and guidance for customers with regards to Digital Workplace Team policies and procedures.
- Establish working relationships with customers.
- Identify and resolve problems, applying knowledge in complex, difficult or stressful situations.
- Communicate, orally and in writing, technical information to audiences at all levels of the organization.
- Be a participative member of various teams.
- Perform all other duties as specified by leadership team.
Qualifications
- Bachelor\’s degree in computer science, Information Management or other technical / IT field OR a Minimum 1 years of relevant IT work experience.
- Minimum 1 years of experience with client (PC) technologies and support services.
Technical Expertise
- Different OS like Windows 10 and 11 / MAC OS
- Microsoft Teams / unified communications technologies
- AV Cisco Telepresence equipment
- Local Network infrastructure management (switches, firewalls,)
- Servers\’ administration basic knowledges
- Management of small projects
Business Acumen
- Experience in mission critical IT operations support environments
- Ability to effectively interface with all levels of the organization and external customers
- Experience working in a global organization
Personal Attributes
- Strong problem-solving and analytical skills
- Openness to learning new technologies
- Strong listening skills
- Ability to manage multiple, simultaneous tasks, client relationships and expectations
- Excellent written and oral communication skills
- Patience and interpersonal skills to successfully help all clients
- Strong team player – collaborates well with others to solve problems and actively incorporates
- Effective problem identification and solution skills
- Proven analytical and organizational ability
- High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
- Customer service focused
- Proactive attitude to anticipate business needs and risks
- Capacity to propose innovative technical solutions
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Contract
Job function
-
Job function
Information Technology
-
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Experis UK by 2x
Sign in to set job alerts for “Desktop Support Engineer” roles.
Lutterworth, England, United Kingdom 3 weeks ago
Northamptonshire, England, United Kingdom 18 hours ago
Solihull, England, United Kingdom 1 day ago
Lutterworth, England, United Kingdom £30,000.00-£40,000.00 20 hours ago
Warwickshire, England, United Kingdom 3 weeks ago
Leicester, England, United Kingdom 17 hours ago
Atherstone, England, United Kingdom 3 weeks ago
Banbury, England, United Kingdom 2 weeks ago
Leicester, England, United Kingdom 2 weeks ago
Contract Administrator/Technical Support Engineer
Coventry, England, United Kingdom 2 days ago
Coventry, England, United Kingdom 1 week ago
Warwick, England, United Kingdom 2 days ago
Intune MDS Engineer (Managed Desktop Services, Autopilot)
Coventry, England, United Kingdom 1 week ago
Warwick, England, United Kingdom £34,000.00-£38,000.00 2 weeks ago
Coventry, England, United Kingdom 21 hours ago
Warwickshire, England, United Kingdom 1 week ago
Warwickshire, England, United Kingdom 1 week ago
Northampton, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Desktop Support Engineer employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, MAC OS, and Microsoft Teams. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your technical expertise.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past IT issues you've resolved. Be ready to explain your thought process and the steps you took to troubleshoot effectively, as this is a key part of the role.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your customer service approach. Since the role involves direct interaction with clients, think of ways you've successfully managed client relationships and resolved their IT issues in a friendly and efficient manner.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with desktop technologies and customer service. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about IT support and how your skills align with the responsibilities outlined in the job description. Mention specific experiences where you've successfully resolved IT issues.
Showcase Technical Skills: Clearly list your technical expertise, especially with operating systems like Windows and MAC, as well as any experience with network infrastructure management. This will help the employer see your fit for the role.
Highlight Soft Skills: Don't forget to mention your interpersonal skills, problem-solving abilities, and customer service focus. These attributes are crucial for a Desktop Support Engineer, so provide examples of how you've used them in past roles.
How to prepare for a job interview at Experis UK
✨Showcase Your Technical Skills
Make sure to highlight your knowledge of various operating systems, especially Windows 10 and 11, as well as your experience with network infrastructure management. Be prepared to discuss specific technical challenges you've faced and how you resolved them.
✨Demonstrate Customer Service Skills
Since the role involves a lot of interaction with employees, emphasise your customer service approach. Share examples of how you've successfully handled IT issues for clients in the past, showcasing your patience and interpersonal skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about troubleshooting processes. Prepare to walk the interviewer through how you would approach common IT issues, demonstrating your analytical skills and ability to think on your feet.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to communicate with users at all levels. This will show your ability to connect with others and provide effective support.
