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For Companies At a Glance
- Tasks: Solve customer tech issues and collaborate with teams to enhance support.
- Company: Join a leading IT Solutions provider with over 10,000 employees globally.
- Benefits: Enjoy opportunities for training, professional growth, and a dynamic work environment.
- Why this job: Be part of a supportive culture that values knowledge sharing and innovation.
- Qualifications: 3+ years in technical support, strong Office 365 knowledge, and excellent problem-solving skills required.
- Other info: Relevant Microsoft certifications and a degree in IT are preferred.
The predicted salary is between 36000 - 60000 £ per year.
My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and an unlimited number of large Enterprise Customers to support.
You will bring the below skill set:
- You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- You participate in communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
- Fluency in English, with the ability to communicate effectively.
- Strong communication and interpersonal skills.
- 3+ years of experience in technical support or related field.
- Excellent problem-solving and troubleshooting skills.
- Strong knowledge of Office 365 technology.
- Strong knowledge of Office Setup & Deployment process.
- Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
- Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive.
- Networking skills and familiarity with communication protocols (ftp, etc.) would be a nice to have.
- Object-oriented programming.
- Scripting: VBS, PowerShell, JavaScript, HTML5.
- Technical literacy and hands-on experience.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Additional or Preferred Qualifications (PQs):
- Relevant Microsoft Technology Certifications.
- Bachelor’s degree in computer science, Information Technology (IT), or related field.
- A similar background such as technical consulting experience, or information technology experience is preferred.
Customer / Desktop Support Engineer (Office 365) (, , United Kingdom) employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer / Desktop Support Engineer (Office 365) (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the latest features and updates in Office 365. Being well-versed in the current functionalities will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in a fast-paced tech environment.
✨Tip Number 2
Engage with online communities and forums related to Office 365 and technical support. This will help you network with professionals in the field, gain insights into common issues faced by users, and showcase your proactive approach to problem-solving.
✨Tip Number 3
Consider obtaining relevant Microsoft Technology Certifications if you haven't already. These certifications can significantly enhance your credibility and show potential employers that you have the necessary skills and knowledge to excel in the role.
✨Tip Number 4
Prepare for situational interview questions by practising how you would handle specific technical issues or customer interactions. This will help you articulate your problem-solving process and demonstrate your strong communication skills effectively.
We think you need these skills to ace Customer / Desktop Support Engineer (Office 365) (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially with Office 365. Include specific examples of how you've solved customer issues and any relevant certifications you hold.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strong communication skills and problem-solving abilities. Mention your experience with Office Core applications and how you can contribute to the team.
Showcase Relevant Skills: Clearly list your technical skills related to Office 365, troubleshooting, and any programming or scripting knowledge. This will help demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Experis UK
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365 and other relevant technologies. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining complex technical concepts in simple terms. This will help you convey your ideas effectively during the interview.
✨Demonstrate Team Collaboration
Share examples of how you've worked collaboratively with others to solve problems. This could include discussing your participation in peer communities or how you've shared knowledge with colleagues.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting skills. Think about common issues related to Office applications and how you would approach resolving them, as this will showcase your practical knowledge.
