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For Companies At a Glance
- Tasks: Solve customer tech issues and collaborate with teams to enhance support.
- Company: Join a leading IT Solutions provider with over 10,000 employees globally.
- Benefits: Enjoy opportunities for training, professional growth, and a dynamic work environment.
- Why this job: Be part of a supportive culture that values knowledge sharing and innovation.
- Qualifications: 3+ years in technical support; strong Office 365 knowledge required.
- Other info: Ideal for tech enthusiasts looking to make an impact in a global company.
The predicted salary is between 30000 - 42000 £ per year.
My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and an unlimited number of large Enterprise Customers to support.
You will bring the below skill set:
- You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- You participate in communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Fluency in English, with the ability to communicate effectively.
Strong communication and interpersonal skills.
3+ years of experience in technical support or related field.
Excellent problem-solving and troubleshooting skills.
Strong knowledge of Office 365 technology.
Strong knowledge of Office Setup & Deployment process.
Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive.
Additionally, these would be nice to have:
- Networking skills and familiarity with communication protocols (ftp, http, etc).
- Object-oriented programming.
- Scripting: VBS, PowerShell, JavaScript, HTML5.
- Technical literacy and hands-on experience.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Additional or Preferred Qualifications (PQs):
- Relevant Microsoft Technology Certifications.
- Bachelor’s degree in computer science, Information Technology (IT), or related field.
- A similar background such as technical consulting experience, or information technology experience is preferred.
Customer / Desktop Support Engineer (Office 365) employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer / Desktop Support Engineer (Office 365)
✨Tip Number 1
Familiarise yourself with the latest features and updates of Office 365. Being well-versed in the current functionalities will not only boost your confidence but also demonstrate your commitment to staying updated in a rapidly evolving tech environment.
✨Tip Number 2
Engage with online communities or forums related to Office 365 and technical support. This will help you network with professionals in the field, gain insights into common issues, and showcase your proactive approach to problem-solving.
✨Tip Number 3
Practice your troubleshooting skills by setting up a home lab environment. Simulating real-world scenarios will enhance your practical knowledge and prepare you for the types of challenges you may face in the role.
✨Tip Number 4
Brush up on your communication skills, especially in technical contexts. Being able to explain complex issues in simple terms is crucial in customer support, so consider role-playing scenarios with friends or colleagues to refine this skill.
We think you need these skills to ace Customer / Desktop Support Engineer (Office 365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially with Office 365. Include specific examples of how you've solved customer issues and any relevant certifications you hold.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving skills and your ability to communicate effectively. Mention your experience with Office Core applications and any relevant scripting knowledge.
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided technical support or worked with Office 365. Use metrics to demonstrate your impact, such as the number of issues resolved or customer satisfaction ratings.
Prepare for Technical Questions: Anticipate technical questions related to Office 365 and troubleshooting processes. Be ready to discuss your approach to resolving issues and any tools you use in your troubleshooting process.
How to prepare for a job interview at Experis UK
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Office 365 and other relevant technologies. Highlight specific examples of how you've solved technical issues in the past, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with customers who may not have a technical background.
✨Demonstrate Team Collaboration
Share examples of how you've worked within a team to resolve customer issues. Emphasise your ability to collaborate and leverage the strengths of your colleagues, as teamwork is crucial in a support environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through common technical issues related to Office 365 and how you would approach troubleshooting them. This will help you showcase your analytical skills and readiness for the role.
