Business Analyst - Strategic Remote Access

We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation.

This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non-functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services.

Key Responsibilities

• Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments.
• Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements.
• Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows.
• Define future state processes aligned to programme objectives, security standards, and operational constraints.
• Translate business needs into clear functional and non-functional requirements, user stories, acceptance criteria, and process artefacts.
• Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build.
• Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated.
• Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows.
• Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints.
• Ensure requirements traceability from discovery through to delivery, testing, and operational handover.
• Support test planning and UAT, ensuring test cases align to documented requirements and business expectations.
• Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs.
• Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making.

Essential Skills And Experience

• Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes.
• Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows.
• Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies.
• Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations.
• Experience working in FMCG or retail environments, ideally with store based technology and operational processes.
• Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques.
• Ability to translate complex technical concepts into clear business language.
• Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams.
• Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks.
• Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams.
• Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions.

Desirable Skills

• Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments.
• Understanding of zero trust principles, network segmentation, and secure access architecture.
• Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors.
• Experience supporting UAT, test case development, and validation activities.
• Exposure to data governance, compliance, and audit requirements in regulated or retail environments.
• Experience working with third party vendors or managed service providers.
• Familiarity with Agile delivery, including backlog refinement and sprint planning.