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- Tasks: Solve technical challenges and support cutting-edge software solutions across Europe.
- Company: Leading provider of innovative software solutions for mobility and user experience.
- Benefits: Full-time role with opportunities for professional development and a dynamic work environment.
- Why this job: Join a passionate team and make a real impact on technology that improves lives.
- Qualifications: Strong communication skills and a keen interest in learning new technologies.
- Other info: Proactive environment with opportunities for automation and process improvement.
The predicted salary is between 30000 - 42000 £ per year.
Location: LONDON 3 or 4 days on site due to nature of role
Type: Full-Time | Permanent
Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you’ll play a key role in maintaining and enhancing the performance of our software systems across Europe.
About Us
We’re a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software.
Systems used:
- Google Workspace and Administration Microsoft, including Office 365 and Intune
- Cloud; GCP, Azure and AWS
- Jira and Confluence for ITSM processes
Key Responsibilities:
- Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs).
- Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets).
- Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational.
- Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction.
- Administer and maintain IT infrastructure, including routers, switches, firewalls and VPNs.
- Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices.
- Maintain the IT asset register, including logging, tagging equipment, and conducting regular audits.
- Assist with IT-related projects such as system upgrades, migrations, and process automation.
- Create, update, and maintain technical documentation and user guidance.
- Collaborate with internal and external teams/vendors to evaluate technical solutions, provide recommendations, and escalate complex issues when appropriate.
- Champion the use of self-service IT resources and provide basic training and guidance to users.
- Manage event support, including setting up AV and live stream equipment.
- Proactively identify opportunities for automation and process improvement, with a passion for emerging AI technologies and systems integration.
Skills and Qualifications:
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- A keen interest in learning new technologies and a proactive approach to professional development.
- A professional approach to work, problem-solving, and adherence to ITSM principles.
- Ability to troubleshoot and resolve hardware and software issues effectively.
- Proven experience working in an ITSM environment with knowledge of ITIL as an advantage.
- A passion for process improvement eg joiners/movers/leavers process.
This role offers the ability to contribute ideas, learn new technologies, and implement new solutions such as password management, mobile device management, and cyber essentials.
2nd Line Support, EUC, Network, Desktop employer: Experis UK
Contact Detail:
Experis UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support, EUC, Network, Desktop
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have a lead on your dream job!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message can show your enthusiasm and keep you on their radar. We love seeing candidates who are proactive!
✨Tip Number 3
Prepare for interviews by practising common technical questions related to 2nd Line Support. Brush up on your troubleshooting skills and be ready to demonstrate your problem-solving abilities. We want to see how you think on your feet!
✨Tip Number 4
Make sure to showcase your passion for technology and continuous learning during interviews. Talk about any recent projects or technologies you've explored. We’re all about innovation and love candidates who share that enthusiasm!
We think you need these skills to ace 2nd Line Support, EUC, Network, Desktop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical support experience, especially with hardware and software, as well as any relevant ITSM knowledge.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for solving technical challenges. Mention specific examples of how you've tackled similar issues in the past and how you can contribute to our team at StudySmarter.
Show Off Your Communication Skills: Since you'll be explaining technical concepts to non-technical users, make sure your application demonstrates your ability to communicate clearly. Use straightforward language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Experis UK
✨Know Your Tech Inside Out
Make sure you’re familiar with the systems mentioned in the job description, like Google Workspace, Microsoft Office 365, and cloud platforms like GCP and Azure. Brush up on your troubleshooting skills for hardware and software issues, as you'll likely be asked to demonstrate your problem-solving abilities during the interview.
✨Showcase Your Communication Skills
Since this role involves explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. You might want to prepare examples of how you've successfully communicated with users in the past, especially when resolving IT issues.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as handling a high volume of IT tickets or managing a security breach. Think through your past experiences and be ready to discuss how you approached similar challenges, focusing on your thought process and the outcomes.
✨Demonstrate Your Passion for Learning
This company values a proactive approach to professional development. Be prepared to talk about any new technologies you’ve learned recently or courses you’ve taken. Showing enthusiasm for emerging tech, especially in AI and automation, will set you apart from other candidates.
