Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help users with IT issues and manage support tickets daily.
- Company: Join a respected organization near Birmingham, known for its collaborative culture.
- Benefits: Enjoy a full-time role with potential contract extension and hands-on experience.
- Why this job: Great opportunity to develop your IT skills while supporting a renowned client.
- Qualifications: No specific experience required; just a passion for tech and problem-solving.
- Other info: This is an on-site position, perfect for those who thrive in team environments.
The predicted salary is between 28800 - 43200 £ per year.
1st Line Support Engineer | Midlands | Full-Time On-Site (5 Days a Week) | Initial 6-Month Contract (Inside IR35) Experis is excited to partner with a highly respected organization based just south of Birmingham to recruit a 1st Line Support Engineer for an initial 6-month contract , with the potential for extension. This opportunity is ideal for professionals who thrive in a collaborative, on-site environment and are eager to support a renowned end-client of this reputable company. Key Responsibilities: As a 1st Line Support Engineer, you will play a vital role in ensuring smooth IT operations. Your responsibilities will include: User Assistance : Respond to IT-related queries and basic support requests, helping users with login issues and ticket submissions via ServiceNow. Call Management : Monitor and update the status of IT support tickets, ensuring timely resolution. Hardware Support : Conduct diagnostics, rebuild devices, and ensure compliance with the latest Windows updates. Software Support : Install and troubleshoot various software applications, including Office 365, and resolve issues with Multi-Factor Authentication (MFA). System Administration : Perform basic tasks in Active Directory (AD), manage SCCM and Nexthink platforms, and troubleshoot issues with m…
1st Line Support Engineer employer: Experis UK Careers
Contact Detail:
Experis UK Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarize yourself with ServiceNow, as it's a key tool for managing IT support tickets. Understanding how to navigate and utilize this platform will give you an edge during the interview.
✨Tip Number 2
Brush up on your knowledge of Active Directory and SCCM. Being able to discuss your experience or understanding of these systems will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of examples where you've successfully resolved IT issues, especially related to hardware and software support.
✨Tip Number 4
Since this role is on-site, emphasize your ability to work collaboratively in a team environment. Share experiences that highlight your teamwork and communication skills.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 1st Line Support Engineer position. Understand the key responsibilities and required skills, such as user assistance, call management, and hardware/software support.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly any roles where you handled user queries, managed tickets, or provided hardware/software support. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that relate to the responsibilities listed, such as troubleshooting software issues or managing IT support tickets.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support role.
How to prepare for a job interview at Experis UK Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a 1st Line Support Engineer. Familiarize yourself with user assistance, call management, and hardware/software support tasks that are mentioned in the job description.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with tools like ServiceNow, Active Directory, and troubleshooting software applications such as Office 365. Highlight any relevant certifications or training that demonstrate your technical proficiency.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to provide examples of how you've successfully resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Emphasize Team Collaboration
Since this role requires working in a collaborative environment, share experiences where you've effectively worked as part of a team. Discuss how you communicate with colleagues and users to ensure smooth IT operations.
