Salesforce Application Support Analyst

Glasgow Full-Time 36000 - 60000 £ / year (est.) Home office (partial)

Job Description

We're working with a well-established financial services client who is looking to bring on a Salesforce Application Support Analyst to join their growing team. This is a key role within their internal tech function, responsible for maintaining and supporting their Salesforce platform — from complex issue resolution to small development tweaks and ongoing environment stability.

You’ll be acting as the go-to expert for Salesforce application support (3rd and 4th line), owning technical issues and helping ensure a smooth, optimised platform for end users. The focus is more on hands-on analysis and technical troubleshooting than project management, and you’ll also have the opportunity to get involved in light development and cloud environment support (AWS/Azure).

Key Responsibilities

Own the day-to-day support of the Salesforce application (3rd/4th line)
Troubleshoot, diagnose, and resolve technical issues across the Salesforce platform
Support the environment where Salesforce is hosted (AWS or Azure) and resolve any platform-related concerns
Perform light development or configuration work where needed (e.g. minor tweaks/enhancements)
Collaborate with third parties when necessary, but aim to resolve in-house where possible
Analyse common support issues and identify training needs to reduce repeat queries
Work within an ITIL-aligned support framework to manage incidents and service requests
Act as a Salesforce SME for internal teams, providing guidance and ensuring best practice is followed

Essential Skills & Experience

Proven experience supporting Salesforce applications in a technical or application support capacity
Strong troubleshooting and analysis skills, particularly at 3rd/4th line level
Experience working in an ITIL-driven support environment
Solid understanding of Salesforce architecture and configuration
Ability to communicate effectively with both technical and non-technical stakeholders

Desirable

Experience working with Salesforce in a financial services environment
Exposure to AWS or Azure, particularly managing environments where Salesforce is hosted
Salesforce development/config skills (so minor changes can be handled internally)

Why Apply?

Join a forward-thinking financial services firm investing in technology and transformation
Be the in-house Salesforce go-to, with influence and visibility across the business
A varied, hands-on role with room to grow your skill set
Flexible working and a collaborative team culture

Salesforce Application Support Analyst employer: Experis Scotland

Join a forward-thinking financial services firm that prioritises technology and transformation, offering you the chance to be the in-house Salesforce expert with significant influence across the business. Enjoy a collaborative team culture that values flexibility and provides ample opportunities for personal and professional growth, making it an excellent employer for those seeking meaningful and rewarding employment in a dynamic environment.