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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for users daily.
- Company: Join a prestigious client known for innovation and excellence in tech.
- Benefits: Enjoy a competitive salary, bonus, pension, and generous leave.
- Why this job: Be part of a dynamic team, enhancing your skills while making a real impact.
- Qualifications: Strong PC support skills and knowledge of Microsoft 365 and Azure AD required.
- Other info: Opportunities for training and development to boost your career.
The predicted salary is between 28000 - 42000 £ per year.
Working with one of our prestigious clients, we are looking for a Deskside Support Technician.
Primary Responsibilities:
- Technical Support: Deliver first and second line support for IT infrastructure, prioritizing helpdesk tickets, phone calls, and walk-ups.
- Service or change requests
- Incident resolution
- Scheduled daily, weekly, and monthly tasks
- Installation & Configuration: Install and configure new hardware and software, maintaining infrastructure standards.
- Troubleshooting: Diagnose and report faults in end-user devices.
- Reporting: Update the IT Infrastructure Operations Manager on progress, escalating outages, major delays, and serious issues.
- Administration: Complete IT administration tasks, including user account creation, group amendments, leavers process, and resource allocation.
- Updates & Patches: Assist with applying operating system updates and patches.
- Documentation: Maintain and update the Infrastructure team’s documentation library.
- Security: Ensure IT security policies and procedures are enforced, raising staff awareness.
- Out-of-Hours Support: Provide support for application deployments and upgrades on a rota basis.
- On-Site Support: Act as a point of contact for third line support teams, performing activities such as patching, power cycles, and drive replacements.
- Travel: Visit various office locations as needed to provide on-site support.
- Team Collaboration: Work closely with colleagues to maintain a high-performing team.
- Knowledge Sharing: Distribute knowledge within the Infrastructure team to aid personal development and IT infrastructure improvement.
- Training & Development: Maintain a technical advantage through continual training and personal development.
- Business Strategy: Understand the business strategy and contribute to overall goals through infrastructure development, improvement, and support.
About You:
- Skills & Tools: Excellent PC support skills, including broad knowledge of Windows Client OS, Office 365 Apps, and third-party desktop applications.
- Proficiency in installing and configuring end-user devices.
- Logical and methodical problem-solving abilities.
- Strong experience supporting Azure AD/Entra ID.
- Expertise in supporting and troubleshooting Microsoft 365, Exchange Online, and Microsoft Teams.
- Experience with Intune support and troubleshooting.
- Familiarity with server and desktop hardware installation and utilization.
- Strong customer service skills.
- Excellent written and oral communication skills.
- Proven track record of delivering commitments.
- Knowledge of industry-recognized IT and support practices.
- Understanding of IT infrastructure technologies, including DNS, DHCP, routing, and TCP/IP.
Qualifications:
- Microsoft certifications related to M365, Intune, Entra ID/Azure are highly advantageous.
Salary & Benefits: Up to £35,000, Discretionary Bonus, Pension - 7.5% / 8%, Access to online training modules and the ability to study for qualifications, 27 days of annual leave, plus UK bank holidays, Plus Many More.
Deskside Support Technician (Edinburgh) employer: Experis Scotland
Contact Detail:
Experis Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Technician (Edinburgh)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure AD, Microsoft 365, and Intune. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully diagnosed and resolved IT issues. This will help you illustrate your logical approach and methodical troubleshooting abilities when speaking with our team.
✨Tip Number 3
Highlight your customer service experience, as this role requires strong interpersonal skills. Be ready to share instances where you've provided exceptional support, especially in high-pressure situations, to show that you can maintain a positive user experience.
✨Tip Number 4
Research our company culture and values to align your responses during the interview. Understanding our commitment to team collaboration and knowledge sharing will help you articulate how you can contribute to our goals and enhance the team's performance.
We think you need these skills to ace Deskside Support Technician (Edinburgh)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Deskside Support Technician role. Emphasise your technical support skills, knowledge of Windows Client OS, and experience with Microsoft 365 and Azure AD.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team.
Highlight Certifications: If you have any Microsoft certifications related to M365, Intune, or Azure, make sure to mention them prominently in your application. These qualifications are highly advantageous for this position.
Showcase Communication Skills: Since excellent written and oral communication skills are essential for this role, ensure your application is well-written and free of errors. You might also want to provide examples of how you've effectively communicated with clients or team members in previous roles.
How to prepare for a job interview at Experis Scotland
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in Windows Client OS, Office 365 Apps, and any experience with Azure AD/Entra ID. Be prepared to discuss specific examples of how you've installed and configured hardware or resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
Employ logical and methodical approaches when discussing troubleshooting scenarios. Prepare to explain how you diagnose faults in end-user devices and provide solutions, as this will be crucial for the role.
✨Emphasise Customer Service Skills
Since this role involves direct interaction with users, it's important to convey your strong customer service skills. Share experiences where you successfully assisted users and maintained a positive attitude under pressure.
✨Prepare for Team Collaboration Questions
Expect questions about teamwork and collaboration. Think of examples where you've worked closely with colleagues to achieve a common goal, especially in high-pressure situations, as this will demonstrate your ability to contribute to a high-performing team.
