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- Tasks: Maintain smooth operations in supply chain processes and provide technical support.
- Company: Join a global consultancy with a personal touch and ambitious growth plans.
- Benefits: Enjoy a contributory pension, medical cover, 22 days holiday, and more.
- Why this job: Be part of a skilled team and make a real impact in tech support.
- Qualifications: Strong technical skills and problem-solving abilities required.
- Other info: Great opportunities for training and career development in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
LOCATION: Hursley - 4 days on 4 days off
CLEARANCE: The ideal candidate will have active SC Clearance or be eligible to undergo SC Clearance.
We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Job Purpose/The Role: The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles.
Required Skills:
- To handle incoming technical support incidents, requests and changes.
- Management of personal call queue, ensuring calls are closed in a timely fashion.
- Provide updates and ensure ongoing customer communication is maintained.
- Resolution of calls ranging from simple password resets to complex server queries.
- Escalation of calls to 3rd Line Team as necessary.
- To work as part of a close-knit and highly skilled team of Engineers.
- Provide excellent customer service.
- Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
- Perform software builds/re-builds on PCs and laptops as required.
- Fix hardware faults and install upgrades to client hardware.
Benefits Include:
- Contributory pension scheme
- Employee Assistance Program
- Medical and Dental cover
- 22 days holiday + bank holidays
- Maternity Pay/Shared Parental leave and paternity leave
- Sick pay
Suitable Candidates should submit CVs in the first instance.
2nd Line Support Engineer in Winchester employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Winchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Experis or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and problem-solving techniques. Think of real-life scenarios where you've tackled issues similar to what a Duty Technician would face. This will show you're ready to jump in and make an impact!
✨Tip Number 3
Don’t forget to showcase your customer service skills! As a Duty Technician, you'll be interacting with clients regularly. Share examples of how you've provided excellent support in the past during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Support Engineer in Winchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your technical skills and experience in handling support incidents, as well as any relevant supply chain knowledge. We want to see how you fit into our team!
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Give examples of how you've resolved technical issues in the past. This will help us see your potential to handle the diverse challenges we face.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through! A bit of warmth and authenticity can make your application stand out. Remember, we’re looking for someone who fits well with our close-knit team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Let’s get started on this journey together!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Tech Inside Out
As a 2nd Line Support Engineer, you'll need to demonstrate your technical skills. Brush up on common issues like password resets and server queries. Be ready to discuss your experience with hardware fixes and software builds, as these are likely to come up in the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your thought process and how you approach challenges.
✨Emphasise Customer Service
Since this role involves providing excellent customer service, think of times when you've gone above and beyond for a client or colleague. Highlight your communication skills and how you keep customers updated during the support process.
✨Familiarise Yourself with Supply Chain Principles
Understanding supply chain processes is key for this role. Do some research on inventory management and quality control. Being able to speak knowledgeably about these topics will show that you're serious about the position and understand its importance.
