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- Tasks: Support critical live services and resolve incidents in a dynamic environment.
- Company: Join a leading team within Tax Admin, focused on innovation and stability.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring platform stability and service excellence.
- Qualifications: Strong skills in PL/SQL, Java, and live service support experience required.
- Other info: Exciting opportunity with potential for career advancement in a collaborative team.
The predicted salary is between 60000 - 84000 £ per year.
Duration: 12 month contract
Location: Telford, hybrid 2 days per week onsite
Rate: up to £496.80 p/d Umbrella inside IR35
Clearance required: Active SC is desired, SC eligibility is required
Role purpose / summary: The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Responsibilities:
- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
Skills & Technologies:
- PL/SQL and Java (core development and debugging)
- Live Service Support experience
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (e.g., Job Scheduler)
- Strong problem-solving and analytical skills
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Live Service Engineer CGEMJP00329356 in Telford employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Service Engineer CGEMJP00329356 in Telford
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your PL/SQL and Java skills. We want to show off our technical expertise, so practice common live service scenarios and be ready to discuss how we’ve tackled incidents in the past.
✨Tip Number 3
Don’t forget to showcase our problem-solving skills! During interviews, share specific examples of how we’ve resolved issues under pressure. This will highlight our ability to manage incidents without breaching SLAs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our submission to match the job description perfectly, making it easier for recruiters to see why we’re the right fit.
We think you need these skills to ace Live Service Engineer CGEMJP00329356 in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PL/SQL and Java, as well as any live service support roles you've had. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Live Service Engineer role. Mention specific experiences that relate to incident resolution and batch scheduling, and show us your passion for the role.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. This helps us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Tech Inside Out
Make sure you brush up on your PL/SQL and Java skills before the interview. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Familiarise Yourself with Live Service Support
Since the role involves live service support, it’s crucial to understand what that entails. Prepare examples of incidents you've resolved in the past, focusing on your problem-solving approach and how you managed to meet SLAs.
✨Get Comfortable with ServiceNow
As you'll be triaging tickets in ServiceNow, it’s a good idea to familiarise yourself with its functionalities. If possible, practice navigating the platform and think about how you would handle common issues that might arise.
✨Collaborate and Communicate
This role requires working with cross-functional teams, so be prepared to discuss your collaboration experiences. Think of examples where you effectively communicated technical issues to non-technical stakeholders and how you contributed to team solutions.
