Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and resolve complex technical issues in a modern Microsoft environment.
- Company: Join a leading national retailer with a strong tech focus.
- Benefits: Competitive salary, on-call pay, overtime, and excellent benefits.
- Why this job: Step into a 3rd Line role and grow your technical career.
- Qualifications: Experience in 2nd Line support; Microsoft certifications are a plus.
- Other info: Enjoy hybrid work flexibility and a supportive team culture.
The predicted salary is between 30000 - 42000 £ per year.
Microsoft Technical Services Analyst - EUC Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week) £37,000 + On‑Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits
Are you a confident 2nd Line or EUC Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment? This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.
The Opportunity
You’ll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise‑scale Wintel systems. You’ll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms. Perfect for an Engineer who wants career growth, technical depth, and exposure to large‑scale systems.
You’ll work across a modern Microsoft‑centric estate covering:
- Core Expertise Azure Local & Distributed Infrastructure
- Support server infrastructures unified under Azure Arc
- Monitoring & maintaining hybrid‑cloud environments
- Ensuring consistent operations across stores, distribution sites & cloud platforms
- Operational Infrastructure Support with EUC
- Active Directory, DNS, DHCP
- AOVPN & RSA Remote Access
- Citrix Enterprise SQL
- MoveIT Automation & FTP
- Monitoring & backup systems
- Support across cloud, datacentre & retail locations
- Manage & maintain physical and virtual server estates
Useful Qualifications (Not Essential)
- Microsoft MCP - Installing & Configuring Windows 10/11
- MCSA or equivalent
- ITIL Foundation
- Degree in IT or related discipline
Why This Role
- Step into 3rd Line Engineering.
- Join a respected national retailer with real career paths.
- Work with cutting‑edge Microsoft cloud & datacentre technologies.
- Hybrid flexibility with regular onsite collaboration.
- Strong team culture with specialist technical peers.
Ready to Level Up in 2026? Call 0121 712 8715 today to secure your interview!
Microsoft Technical Analyst - 2nd to 3rd Line - EUC - Stoke in Stoke-on-Trent employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Technical Analyst - 2nd to 3rd Line - EUC - Stoke in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves complex issues, be ready to discuss your experience with Azure, Active Directory, and any troubleshooting you've done in the past.
✨Tip Number 3
Show your passion for Microsoft technologies! During the interview, share examples of how you've kept up with the latest trends or any personal projects you've worked on that relate to the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Microsoft Technical Analyst - 2nd to 3rd Line - EUC - Stoke in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Microsoft Technical Analyst role. Highlight your 2nd Line or EUC experience and any relevant projects you've worked on, especially those involving Azure and hybrid-cloud environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how your background makes you a perfect fit for the team. Don’t forget to mention your passion for working with cutting-edge Microsoft technologies.
Showcase Your Problem-Solving Skills: In your application, give examples of complex technical issues you've resolved in the past. This will demonstrate your ability to take ownership of priority incidents and show us that you’re ready for the challenges of a 3rd Line role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Azure and EUC support. Be ready to discuss your experience with Active Directory, DNS, and DHCP, as well as any hands-on work you've done with cloud environments.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex technical issues in the past. Think about incidents you've managed and how you took ownership to ensure a swift resolution. This will demonstrate your capability for handling priority incidents.
✨Understand the Company Culture
Research the retailer's values and culture. Be prepared to explain why you want to work there and how you align with their mission. Showing that you understand their environment will help you stand out as a candidate who is genuinely interested.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. Inquire about the challenges they face in managing their Microsoft infrastructure or how they envision the team's growth. This shows your enthusiasm and willingness to engage.
