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For Companies At a Glance
- Tasks: Join a dynamic team solving IT issues and providing top-notch customer service.
- Company: Prestigious global company with a supportive Service Desk team.
- Benefits: Competitive pay, full training, and opportunities for technical growth.
- Why this job: Launch your IT career and tackle exciting challenges in a fast-paced environment.
- Qualifications: No prior experience needed; just a proactive attitude and basic tech knowledge.
- Other info: Night shifts offer flexibility and a chance to work closely with experts.
The predicted salary is between 13 - 16 £ per hour.
Location: Stevenage (On-site)
Contract: 4 Months (Initial)
Rate: £16.35 per hour (Inside IR35)
Shift Pattern: Night Shifts (between 7pm - 7am)
The Opportunity
Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you’re an experienced professional seeking a new challenge, this is your chance to join a high‑performing Service Desk team supporting one of our most prestigious global customers. This isn’t just your standard "password reset" role. While you’ll be the first point of contact, you will also dive into 2nd‑line technical responsibilities, giving you a broader scope of work and faster professional growth.
The Role
As a First Line Analyst, you are the face of IT. You’ll be part of a close‑knit, supportive team in Stevenage, ensuring that technical issues are resolved swiftly and efficiently. Your day-to-day will involve:
- Customer Care: Serving as the primary point of contact for all IT-related queries.
- Problem Solving: Accurately logging incidents and providing "First‑Fix" resolutions whenever possible.
- Technical Growth: Handling 2nd‑line escalations and working closely with specialist technical teams to meet SLAs.
- Excellence: Delivering top‑tier customer service to maintain our "prestigious customer" standards.
What We Are Looking For
In this team, attitude and aptitude are just as important as your technical CV. We are looking for people who are proactive, eager to learn, and calm under pressure.
- Experience: Previous IT Service Desk experience is a plus, but not essential—full training is provided.
- Skills: A basic understanding of hardware and software is advantageous.
- Security: You must hold current Government SC Clearance to be considered for this role.
- Flexibility: Comfort working a night shift pattern (7pm - 7am) within a small, dedicated team.
Ready to kickstart your next chapter in IT? If you have the right clearance and a "can‑do" attitude, we want to hear from you.
Service Desk Analyst in Stevenage employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Stevenage
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Analyst roles and practice your responses. We recommend using the STAR method to structure your answers—it's a game changer!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst in Stevenage
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through. Share any personal projects or experiences that highlight your problem-solving skills and eagerness to learn. We love seeing candidates who are genuinely excited about the IT world!
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight relevant experience, even if it’s not directly from an IT Service Desk. We want to see how your skills can transfer to this position, so don’t be shy about showcasing your customer service abilities!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy—just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Tech Basics
Brush up on your basic hardware and software knowledge. Even if you’re not an expert, being able to discuss common issues and solutions will show your enthusiasm for the role and your willingness to learn.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems in the past. Think about situations where you provided a 'First-Fix' resolution or worked under pressure. This will demonstrate your ability to handle the challenges of the Service Desk Analyst role.
✨Emphasise Customer Care
Since this role involves being the first point of contact for IT queries, highlight your customer service experience. Share stories that showcase your ability to remain calm and professional while assisting users with their issues.
✨Be Ready for Night Shifts
Make sure you’re comfortable discussing your availability for night shifts. Show that you understand the demands of working from 7pm to 7am and express your flexibility and commitment to the team’s success.
