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- Tasks: Manage digital forms platforms and lead a team of engineers and designers.
- Company: Dynamic organisation focused on transforming citizen interactions through digital solutions.
- Benefits: Competitive daily rate, remote work, and the chance to make a real impact.
- Why this job: Join a team that shapes the future of digital services for UK citizens.
- Qualifications: Experience in service delivery management and knowledge of agile methodologies.
- Other info: Exciting opportunity to drive change and improve user experiences.
The predicted salary is between 45000 - 60000 £ per year.
Duration: 6 month contract
Location: Remote
Rate: up to £570.40 p/d Umbrella inside IR35
Role purpose / summary:
Within the digital forms deliver we are accountable for the live operation of several forms platforms including:
- gForms (Scala based solution)
- iForms (Adobe Engagement Manager)
- Livecycle and pdf (Adobe Engagement Manager)
We operate as a team reporting into the client's service owner with blended 3rd party, client, client account and Cap UK teams.
The role of the Service Delivery Manager is a critical part of the Digital Forms management team and has the following accountabilities:
- Formal documentation of the existing live service (some service design work)
- Ensuring stable operation of the platforms
- Management of a team of engineers, QA and designers and researchers
- Co-ordination and prioritisation of activities including platform upgrades / live form fixes / small changes / QA and platform improvements
- Establishing appropriate SLA and service management reporting
- Input into weekly / monthly service reporting
You will be:
- An experienced service delivery manager / designer or delivery manager with good knowledge of service delivery
- Have experience managing teams making change to the system
- Some agile and DevOps experience
- Ideally some understanding of customer experience and UX discipline
- Client account experience or GDS
- Able to communicate with varied stakeholders and communicate at a technical level but also take a strategic view of the future of the platform to support the Client's digital ambition
This is an exciting space with a massive opportunity to change the face of how UK citizens interact with the client and achieving their digital ambition and improving the lives of UK citizens dealing with the client.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Service Delivery Manager CGEMJP00328316 employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager CGEMJP00328316
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Service Delivery Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its digital ambitions. Be ready to discuss how your experience aligns with their needs, especially around service delivery and team management. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be your perfect match. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out!
We think you need these skills to ace Service Delivery Manager CGEMJP00328316
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing teams and delivering services, especially in digital platforms. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to service delivery and team management.
Showcase Your Technical Knowledge: Since this role involves technical platforms, don’t shy away from showcasing your knowledge in areas like Agile, DevOps, and customer experience. We love seeing candidates who can communicate effectively with both technical and non-technical stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Platforms
Make sure you have a solid understanding of the platforms mentioned in the job description, like gForms and iForms. Familiarise yourself with their functionalities and any recent updates or changes. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Team Management Skills
Prepare examples of how you've successfully managed teams in the past, especially in a service delivery context. Highlight your experience with engineers, QA, and designers, and be ready to discuss how you prioritised tasks and coordinated activities to achieve goals.
✨Communicate Effectively
Practice explaining technical concepts in simple terms. You’ll need to communicate with various stakeholders, so being able to switch between technical jargon and strategic discussions is key. Think of examples where you've done this successfully in previous roles.
✨Understand Agile and DevOps
Brush up on your knowledge of Agile methodologies and DevOps practices. Be prepared to discuss how these approaches can improve service delivery and enhance customer experience. Showing that you’re up-to-date with industry trends will give you an edge.
