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- Tasks: Lead IT incident and problem management across global infrastructure and applications.
- Company: Top-tier professional services organisation with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be the go-to expert in managing major IT issues and shaping best practices.
- Qualifications: Experience with ITIL framework; certification in ITIL V4 preferred.
- Other info: Dynamic role in Central London with a collaborative team environment.
The predicted salary is between 48000 - 72000 £ per year.
Are you an experienced Incident/Problem Manager seeking a new exciting opportunity? If so, please apply today! My client is a leading professional services organisation looking for an excellent Incident/Problem Manager to manage IT issues across infrastructure and applications on a global landscape.
You will have working experience of the ITIL framework, and ideally be certified in ITIL V4. You will be the main escalation point for major IT issues, including mentoring Incident Managers, and you will mobilise a virtual team of IT managers and their staff to identify root cause, manage and fix issues as they arise.
You will end up being the main go‑to for the Problem Management practice, as they have established Incident and problem processes but one of your first jobs would be to make sure the processes are best of breed. Anyone who has set these processes from inception before would be of interest.
You will formulate and agree an action plan and communicate with business stakeholders at every stage. Must be a self‑starter with excellent stakeholder management and be an individual who can influence.
Role is based in Central London and you would be expected to be in the office 50% of the time.
Senior Problem and Major Incident Manager employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Problem and Major Incident Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in major incident management. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, make sure to highlight your experience with ITIL and any successful projects you've led. We want them to see you as the go-to expert!
✨Tip Number 3
Prepare for the unexpected! Major incident management can be unpredictable, so practice answering tough questions about how you've handled crises in the past. We want you to demonstrate your problem-solving prowess and calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Problem and Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL and any relevant certifications. We want to see how your skills align with the role of a Senior Problem and Major Incident Manager, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing passion and personality, so let us know what excites you about managing IT issues on a global scale.
Showcase Your Stakeholder Management Skills: Since this role involves a lot of communication with business stakeholders, make sure to highlight your experience in this area. We want to know how you've influenced decisions and managed relationships in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your ITIL Inside Out
Make sure you brush up on the ITIL framework, especially ITIL V4. Be ready to discuss how you've applied these principles in your previous roles, and think of specific examples where you've improved processes or resolved major incidents.
✨Showcase Your Leadership Skills
As a Senior Problem Manager, you'll need to demonstrate your ability to lead and mentor teams. Prepare examples of how you've mobilised teams in the past to tackle major IT issues and how you’ve influenced stakeholders to achieve successful outcomes.
✨Be Ready to Discuss Process Improvements
Since one of your first tasks will be to enhance existing processes, come prepared with ideas on how you would approach this. Think about best practices you've implemented before and be ready to share how you would apply them in this new role.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, especially when discussing complex IT issues. Be prepared to explain technical concepts in a way that non-technical stakeholders can understand.
