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For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues in a fast-paced environment.
- Company: Join a supportive IT team in a dynamic workplace.
- Benefits: Competitive daily rate, varied workload, and potential for contract extension.
- Why this job: Make a real impact while gaining valuable experience in IT support.
- Qualifications: Experience in Level 1/2 IT support and strong troubleshooting skills.
- Other info: Urgent start date with opportunities for professional growth.
The predicted salary is between 1400 - 1600 £ per month.
We are urgently seeking an experienced IT Support Engineer (Level 1/2) to provide hands-on technical support within a fast-paced, collaborative environment. You will act as the first point of contact for users, ensuring issues are resolved quickly and systems remain stable. This is a great fit for someone who enjoys varied workloads, autonomy, and direct interaction with end-users.
What You’ll Be Doing
- Delivering daily support across desktops, laptops, mobile devices, printers, and peripherals
- Handling and resolving support tickets, escalating to Level 3 where required
- Installing and configuring IT equipment and peripherals
- Supporting Microsoft 365 administration and basic Windows Server tasks
- Completing onboarding tasks for new starters, including account creation and workstation setup
- Monitoring systems and ensuring smooth IT operations
- Documenting fixes and contributing to internal knowledge articles
- Supporting basic networking (Wi-Fi, DNS, DHCP)
- Assisting with building-related systems such as CCTV, heating, and security
What We’re Looking For
- Prior Level 1/2 IT support experience
- Confident troubleshooting hardware and software issues
- Hands-on knowledge of Microsoft 365 and Windows environments
- Basic networking understanding
- Strong communication skills with a calm, customer-focused approach
- Someone proactive, organised, and able to work effectively in a small on-site team
Why This Contract?
- Urgent requirement with a target start of 2nd February
- £175-£200/day, depending on experience
- 5 days a week fully onsite, working closely with a supportive IT function
- Varied technical exposure and meaningful day-to-day impact
How to Apply
If you’re available at short notice and can commit to 5 days onsite in Leamington Spa, please submit your CV along with your earliest availability.
IT Support Engineer (Level 1/2) in Royal Leamington Spa employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Level 1/2) in Royal Leamington Spa
✨Tip Number 1
Get your tech skills sharp! Brush up on your troubleshooting techniques for hardware and software issues. The more confident you are, the better you'll impress during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for users, being calm and clear is key. Try role-playing with a friend to get comfortable explaining technical issues.
✨Tip Number 3
Show off your hands-on experience! Be ready to discuss specific examples of how you've resolved IT issues in the past. Real-life stories can make you stand out from the crowd.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets noticed quickly in this urgent hiring process.
We think you need these skills to ace IT Support Engineer (Level 1/2) in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. We want to see how your skills match the Level 1/2 requirements, so don’t be shy about showcasing your troubleshooting prowess and hands-on knowledge of Microsoft 365.
Show Off Your Communication Skills: Since you'll be the first point of contact for users, it’s crucial to demonstrate your strong communication skills. We love a calm, customer-focused approach, so include examples of how you've effectively resolved issues in the past.
Be Proactive in Your Application: We’re looking for someone who’s organised and proactive. In your cover letter, mention how you’ve taken initiative in previous roles, whether that’s improving processes or helping teammates with tech challenges.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your details and get you into the interview process quickly!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 and Windows environments. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience and confidence in resolving issues.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. During the interview, demonstrate your calm, customer-focused approach by actively listening and responding thoughtfully to questions.
✨Prepare for Common Scenarios
Think about common IT support scenarios you might face, like handling support tickets or onboarding new starters. Prepare examples of how you've successfully managed these tasks before, highlighting your proactive and organised nature.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of systems you'll be working with, or how success is measured in this role. This shows your genuine interest and helps you gauge if it's the right fit for you.
