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- Tasks: Analyse data and create insightful reports to enhance workplace technology performance.
- Company: Join a forward-thinking tech company focused on digital workplace solutions.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by driving operational excellence in a dynamic tech environment.
- Qualifications: Strong analytical skills, experience with Power BI, and a passion for data-driven insights.
- Other info: Collaborative culture with a focus on continuous improvement and innovation.
The predicted salary is between 42000 - 72000 £ per year.
Location: Reading / Hybrid
Contract: Until September 2026
Rate: £530 per day
We are seeking a highly skilled Workplace Technology Reporting Analyst to support a large-scale technology environment, working across multiple digital workplace domains. This role plays a key part in delivering accurate, timely, and actionable insights that drive operational excellence, service governance, and continuous improvement.
You will be responsible for producing and enhancing reporting across Productivity, IAM, Hardware, Endpoint, and Collaboration services, ensuring that performance metrics, SLAs, and service health indicators are clearly understood and effectively communicated. This is an excellent opportunity for an analytical, detail-oriented professional who is passionate about data-driven decision making within a landscape.
Key Responsibilities- SLA, KPI & Performance Reporting: Build and maintain dashboards, reports, and scorecards covering SLAs, KPIs, OLAs, and operational metrics. Monitor trends to identify risks, bottlenecks, and improvement opportunities. Produce monthly and quarterly performance packs with clear narrative and recommendations. Ensure reporting supports governance forums, audits, and service reviews.
- Cross-Domain Reporting:
- Productivity: Report on Microsoft 365 usage, adoption, performance, and tenant health. Provide insights into collaboration behaviours and tool optimisation.
- Identity & Access Management (IAM): Monitor performance of SSO, MFA, identity lifecycle processes, and access requests. Report on identity hygiene, Zero Trust controls, and access governance.
- Hardware: Track device lifecycle metrics including procurement, deployment, break/fix, inventory, and disposal. Report on device reliability, refresh performance, supplier performance, and stock levels.
- Endpoint: Monitor OS compliance, patching success rates, autopatch performance, and endpoint security posture. Report on Intune/SCCM deployments, packaging success, and configuration drift.
- Collaboration: Track performance and availability of meeting room and AV systems, hybrid working tools, and print services. Report on utilisation, incident trends, device health, and user experience.
- Essential: Strong analytical background with experience in service reporting or IT performance analysis. Proficient in Power BI and advanced Excel. Understanding of ITIL, operational governance, and service management processes. Ability to translate complex data into clear, actionable insights. Experience working with cross-functional technology teams. Strong communication and stakeholder engagement skills.
- Desirable: Experience within Workplace Technology / Digital Workplace / EUC environments. Knowledge of Microsoft 365, Intune, SCCM, identity platforms, or AV technologies. Understanding of product-led delivery and continuous improvement. Familiarity with Zero Trust principles and compliance reporting.
- Detail-oriented with a strong focus on data accuracy.
- Proactive, curious, and able to identify trends early.
- Thrives in a fast-paced, evolving environment.
- Collaborative mindset with the ability to support multiple domains.
- Strong problem-solving skills and commitment to improving user experience and service quality.
Workplace Technology Reporting Analyst in Reading employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Technology Reporting Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills align with their needs, especially in areas like data analysis and reporting.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. Focus on articulating your analytical skills and experience with tools like Power BI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Workplace Technology Reporting Analyst in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workplace Technology Reporting Analyst role. Highlight your analytical skills and experience with reporting tools like Power BI and Excel. We want to see how your background aligns with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about data-driven decision making and how you can contribute to our team. Be sure to mention any relevant experience in service reporting or IT performance analysis that makes you a great fit for us.
Showcase Your Communication Skills: As a Workplace Technology Reporting Analyst, you'll need to translate complex data into clear insights. In your application, demonstrate your communication skills by using straightforward language and providing examples of how you've engaged with stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Metrics
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be prepared to discuss how you’ve used data to drive insights in previous positions, and think of specific examples where your reporting made a difference.
✨Showcase Your Tools
Since proficiency in Power BI and advanced Excel is essential, make sure you can demonstrate your skills with these tools. Bring along examples of dashboards or reports you've created, and be ready to explain your thought process behind them.
✨Communicate Clearly
This role requires translating complex data into actionable insights for both technical and non-technical audiences. Practice explaining your past projects in simple terms, focusing on the impact of your findings rather than just the technical details.
✨Engage with Stakeholders
Highlight your experience in stakeholder engagement during the interview. Prepare to discuss how you’ve collaborated with cross-functional teams and how you’ve tailored your reporting to meet diverse needs. This will show that you understand the importance of communication in a workplace technology environment.
