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For Companies At a Glance
- Tasks: Lead user experience initiatives and improve colleague engagement across technology services.
- Company: Dynamic tech organisation focused on enhancing workplace technology.
- Benefits: Competitive daily rate, hybrid working, and opportunities for professional growth.
- Why this job: Be the voice of users and drive impactful changes in technology services.
- Qualifications: Experience in user engagement, communication skills, and a passion for user-centred design.
- Other info: Join a collaborative team dedicated to continuous improvement and innovation.
The location of the role is Reading (hybrid working). The duration of the contract is 7 months. The pay rate on offer is £500 - £535 per day (via Umbrella - inside IR35). Candidates must be SC cleared, or be willing and eligible to go through the process.
Role Summary
The User Experience Engagement Lead is responsible for understanding, measuring, and improving the end-to-end colleague experience across all Workplace Technology domains - Endpoint, Productivity, Identity & Access Management (IDAM), Hardware, and Collaboration. This role acts as the voice of the user within the technology organisation, ensuring that services are intuitive, accessible, and continuously improving. Through structured engagement, insight gathering, and targeted communication, the User Experience Engagement Lead helps each domain shape services that meet real user needs and drive adoption, satisfaction, and productivity.
Key Responsibilities
- User Insight & Experience Measurement
- Lead the design, delivery, and analysis of user surveys, polls, and feedback loops across all Workplace Technology domains.
- Map and maintain user experience journeys for Endpoint, Productivity, IDAM, Hardware, and Collaboration services.
- Identify pain points, unmet needs, and opportunities for improvement through qualitative and quantitative insights.
- Partner with domain owners to translate insights into actionable enhancements, backlog items, and service improvements.
- Track experience trends over time and provide clear reporting to leadership and product teams.
- Engagement & Communication
- Develop and deliver communication campaigns that support awareness, adoption, and understanding of Workplace Technology services.
- Create engaging content for Viva Engage, internal channels, and digital platforms to promote updates, tips, and success stories.
- Tailor messaging to different user groups, ensuring clarity, accessibility, and relevance.
- Support change and adoption activities for new features, tools, and service improvements.
- Experience Advocacy & Collaboration
- Act as a central point of coordination for user experience across all Workplace Technology domains.
- Champion user‑centred design principles and ensure they are embedded in service lifecycle activities.
- Facilitate workshops, listening sessions, and focus groups to deepen understanding of user needs.
- Work closely with Product Managers, Service Owners, Support teams, and Communications to ensure a consistent, high‑quality experience.
- Provide guidance on tone, messaging, and user‑friendly approaches to technical content.
- Continuous Improvement
- Maintain a clear view of experience‑related risks, dependencies, and improvement opportunities across domains.
- Support the development of experience KPIs, success measures, and dashboards.
- Contribute to the evolution of Workplace Technology's operating model, ensuring user experience is a core pillar.
- Benchmark against industry best practice and bring fresh ideas for engagement, measurement, and communication.
User Experience Engagement Lead in Reading employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Engagement Lead in Reading
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that User Experience Engagement Lead role.
✨Tip Number 2
Prepare for interviews by practising common questions related to user experience and engagement. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your skills and experiences.
✨Tip Number 3
Showcase your passion for user experience! Bring examples of your past work or projects to the interview. We want to see how you’ve made a difference in previous roles and how you can do the same for us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace User Experience Engagement Lead in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in user engagement and technology. We want to see how your skills align with the role of User Experience Engagement Lead, so don’t hold back on showcasing relevant projects!
Showcase Your Insights: In your application, share examples of how you've gathered user insights and translated them into actionable improvements. We love seeing candidates who can demonstrate their ability to advocate for users and drive positive change.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language that reflects your understanding of user experience principles. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your User Experience Inside Out
Make sure you understand the key responsibilities of the User Experience Engagement Lead role. Familiarise yourself with user experience principles, especially in the context of Workplace Technology. Be ready to discuss how you've previously gathered insights and improved user experiences.
✨Prepare for Insight-Driven Discussions
Since this role involves a lot of data analysis and user feedback, come prepared with examples of how you've used qualitative and quantitative insights to drive improvements. Think about specific metrics or KPIs you've worked with and be ready to share your thought process.
✨Showcase Your Communication Skills
This position requires strong communication skills, so be prepared to demonstrate how you've effectively engaged different user groups in the past. Bring examples of campaigns or content you've created that successfully promoted user adoption and understanding.
✨Emphasise Collaboration and Advocacy
Highlight your experience in working collaboratively across teams. Discuss how you've championed user-centred design principles and facilitated workshops or focus groups. Show that you can be the voice of the user while working closely with product managers and service owners.
