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For Companies At a Glance
- Tasks: Be the hero of IT, solving problems and providing top-notch customer service.
- Company: Join a high-performing Service Desk team supporting global customers.
- Benefits: Full training provided, career progression, and a diverse team environment.
- Why this job: Launch your IT career with hands-on experience and technical growth opportunities.
- Qualifications: Proactive attitude, eagerness to learn, and basic tech knowledge preferred.
- Other info: Work in a prestigious environment with flexible shift patterns.
The predicted salary is between 30000 - 42000 £ per year.
The Opportunity
Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you’re an experienced professional seeking a new challenge, this is your chance to join a high-performing Service Desk team supporting one of our global customers. This isn’t just your standard "password reset" role. While you’ll be the first point of contact, you will also dive into 2nd-line technical responsibilities, giving you a broader scope of work and faster professional growth.
The Role
As a First Line Analyst, you are the face of IT. You’ll be part of a close-knit, supportive team, ensuring that technical issues are resolved swiftly and efficiently. Your day-to-day will involve:
- Being the Hero: Serving as the primary point of contact for all IT-related queries.
- Problem Solving: Accurately logging incidents and providing "First-Fix" resolutions whenever possible.
- Technical Growth: Handling 2nd-line escalations and working closely with specialist technical teams to meet SLAs.
- Excellence: Delivering top-tier customer service to maintain our "prestigious customer" standards.
What We Are Looking For
In this team, attitude and aptitude are just as important as your technical CV. We are looking for people who are proactive, eager to learn, and calm under pressure.
- Experience: Previous IT Service Desk experience is a plus, but not essential—full training is provided.
- Skills: A basic understanding of hardware and software is advantageous.
- Security: You must hold current Government SC Clearance to be considered for this site.
- Flexibility: Comfort working in a rolling shift pattern (8am - 6pm) within a small, dedicated team.
Why Join Us?
- Career Progression: Gain hands-on experience with 2nd-line technical tasks.
- Diverse Team: We welcome everyone, from career-starters to seasoned IT veterans.
- Prestigious Environment: Work on-site with a high-profile client in a professional, modern setting.
Ready to kickstart your next chapter in IT? If you have the right clearance and a "can-do" attitude, we want to hear from you.
IT Service Desk Analyst in Nottingham employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT Service Desk scenarios and practice your responses. We want you to shine when they ask about your problem-solving skills and customer service approach.
✨Tip Number 3
Show off your passion for tech! During interviews, share your personal projects or any tech-related hobbies. It’s a great way to demonstrate your eagerness to learn and grow in the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Desk Analyst in Nottingham
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your problem-solving skills and eagerness to learn. This will help us understand why you're a great fit for our team.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Service Desk Analyst role. Highlight any relevant IT experience, even if it’s informal, and don’t forget to mention your customer service skills—after all, we’re all about delivering top-tier support!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join our team and how your attitude and aptitude make you a perfect match. Keep it friendly and professional, and don’t hesitate to show off your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive—just what we’re looking for!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Tech Basics
Brush up on your understanding of common hardware and software issues. Even if you’re not an expert, being able to discuss basic concepts will show your enthusiasm for the role and your willingness to learn.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems in the past. Think about specific situations where you provided a 'First-Fix' resolution or worked under pressure to solve an issue—this will highlight your proactive attitude.
✨Understand the Company Culture
Research the company’s values and the importance they place on customer service. Be ready to discuss how you can contribute to maintaining their prestigious standards and how you align with their team spirit.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to demonstrate your eagerness to grow within the company.
