MS Dynamics Solution Architect (D365 Customer Engagement)
Location: London (hybrid)
Duration: 6 months +
Umbrella only
Our Client is hiring an MS Dynamics Solution Architect to lead end-to-end solution architecture for Dynamics 365 Customer Engagement within the energy and utilities space. If you enjoy turning complex customer journeys into scalable Microsoft designs-and thrive in client advisory conversations-this is a role where your impact is visible from discovery through go-live and beyond.
What you'll be doing:
- Lead senior client-facing advisory conversations across discovery, solution shaping and opportunity development
- Translate UK electricity Customer Connections lifecycle and BP500 processes into Dynamics 365 CRM solution designs
- Own solution architecture end-to-end: process, data, security, integrations, user experience and non-functional design
- Define solution boundaries across configuration, customisation, Power Platform and external integrations
- Shape utilities-enabled CRM for customer connections, network operations, asset/work/field operations and regulatory reporting
- Support delivery assurance from build to cutover, go-live, hypercare and transition to support
- Challenge unclear requirements, maintain requirements traceability, and drive quality across design and testing deliverables
What you'll bring:
- Demonstrable knowledge of the UK electricity Customer Connections lifecycle and BP500 processes
- Ability to translate connection journeys, business rules, milestones, approvals, customer interactions and cross-functional hand-offs into scalable Dynamics 365 designs
- Experience leading end-to-end Dynamics 365 Customer Engagement solution architecture, including integration and security considerations
- Strong utilities/domain understanding across customer service and regulatory reporting expectations (including Ofgem-driven obligations)
- The confidence to act as a trusted advisor-guiding clients towards value-led, maintainable Microsoft solutions
#J-18808-Ljbffr
MS Dynamics Solution Architect employer: Experis - ManpowerGroup
Join a forward-thinking organisation that values innovation and collaboration, offering a hybrid work model that allows you to balance your professional and personal life effectively. With a strong focus on employee growth, you'll have access to mentorship opportunities and the chance to lead transformative data initiatives in a dynamic London setting. Enjoy competitive rates and the chance to make a significant impact within a complex enterprise environment, all while being part of a supportive and inclusive work culture.
