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For Companies At a Glance
- Tasks: Lead business analysis and optimise ServiceNow processes for maximum efficiency.
- Company: Join a forward-thinking company focused on digital transformation.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing digital workflows and driving strategic change.
- Qualifications: Experience with ServiceNow and strong analytical skills required.
- Other info: Collaborative environment with a focus on innovation and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled ServiceNow Business Analyst to support the ongoing optimisation, governance, and strategic evolution of our ServiceNow platform. This role requires strong analytical capability, business acumen, and a deep understanding of digital workflows and enterprise service management. The ideal candidate will drive process improvements, support risk and control frameworks, and ensure our ServiceNow solutions align with strategic business objectives.
Key Responsibilities
- Business Analysis & Requirements Gathering: Lead end-to-end business analysis activities, including discovery, requirements elicitation, documentation, and validation. Translate business needs into clear functional designs, user stories, and acceptance criteria for ServiceNow development teams. Facilitate workshops with stakeholders to analyse current processes, pain points, and opportunities for improvement.
- Risk Management, Reporting & Controls: Support enterprise risk and control frameworks by analysing operational risks and designing supporting ServiceNow processes and dashboards. Develop and maintain risk management reporting, ensuring accuracy, clarity, and alignment with governance standards. Evaluate control effectiveness in ServiceNow workflows and recommend enhancements to strengthen compliance and risk mitigation.
- Business Process Re‑Engineering (BPR) & Process Improvement: Assess existing operational and ServiceNow-enabled processes, identifying inefficiencies or gaps. Design and implement process improvements that enhance user experience, efficiency, and service quality. Re-engineer business workflows to leverage ServiceNow best practices and maximise platform capabilities.
- Change & Transformation: Act as a key contributor to digital transformation initiatives, ensuring ServiceNow solutions support organisational change goals. Support change management activities, including communications, training materials, and stakeholder engagement. Champion adoption of new or enhanced ServiceNow capabilities across the business.
- Strategic Thinking & Business Acumen: Collaborate with leaders to understand business strategies and translate them into ServiceNow roadmap requirements. Identify opportunities for digital automation and workflow optimisation that drive strategic value. Provide insights that inform platform governance, demand prioritisation, and long-term ServiceNow planning.
- Professional Collaboration: Partner closely with technical teams, developers, testers, and product owners to ensure successful delivery of enhancements and projects. Build strong relationships with stakeholders across business units, acting as a trusted advisor on process and platform improvements. Communicate complex ideas clearly through written communication, presentations, and documentation.
Essential skills and experience
- Strong understanding of ServiceNow modules, capabilities, and platform configuration principles.
- Excellent analytical and problem solving skills.
- Expertise in business process analysis, process modelling, and workflow design.
- Demonstrated experience in risk management, risk reporting, and control frameworks.
- Strong written and verbal communication skills.
- Practical experience with change management methodologies.
- Proven ability to collaborate across multi-disciplinary teams.
ServiceNow - Business Analyst in Manchester employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow - Business Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by researching the company and its ServiceNow projects. Tailor your responses to show how your skills align with their needs, especially in business analysis and process improvement.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with ServiceNow and how you've driven process improvements in past roles. Keep it concise but impactful—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ServiceNow - Business Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Business Analyst role. Highlight your experience with business analysis, risk management, and process improvement. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention any specific ServiceNow experience you have!
Showcase Your Analytical Skills: Since this role requires strong analytical capabilities, be sure to include examples of how you've successfully analysed processes or implemented improvements in past roles. We love seeing real-world applications of your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow modules and capabilities. Familiarise yourself with the platform's configuration principles, as you'll likely be asked to demonstrate your understanding of how these can be applied to optimise workflows and processes.
✨Prepare for Business Analysis Scenarios
Think about real-life examples where you've led business analysis activities. Be ready to discuss how you gathered requirements, facilitated workshops, and translated business needs into functional designs. This will show your analytical capability and business acumen.
✨Showcase Your Risk Management Skills
Since risk management is a key part of the role, prepare to talk about your experience in analysing operational risks and designing effective controls. Bring examples of how you've developed risk management reporting and ensured compliance in previous roles.
✨Demonstrate Your Collaborative Spirit
This role requires strong collaboration with various teams. Be prepared to share examples of how you've partnered with technical teams, product owners, and stakeholders. Highlight your communication skills and how you've built relationships to drive successful project outcomes.
