Role: Technical Customer Support Manager
Contract: 6 Months (PAYE)
Location: Feltham (some onsite requirement)
We are looking for a Technical Customer Support Manager to support strategic Service Provider customers across the UK and Northern Europe. Acting as a trusted operational advisor, you will build strong customer relationships, coordinate technical and support teams, manage escalations, and help ensure critical issues are resolved quickly to maximise service availability and customer satisfaction.
You will ensure delivery of excellent customer service and be the first point of customer contact for inquiries. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty.
Essential Experience:
- 3+ years' experience in a Customer Success, Service Delivery, Incident Management, Operations Management, or Technical Support environment.
- Strong communication skills
- Experience managing customer relationships within a technology, networking, telecommunications, managed services, or service provider environment.
- Technical and networking understanding to improve ways of working
- Proven leadership skills
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Technical Customer Support Manager in London employer: Experis - ManpowerGroup
Join a forward-thinking organisation that values innovation and collaboration, offering a hybrid work model that allows you to balance your professional and personal life effectively. With a strong focus on employee growth, you'll have access to mentorship opportunities and the chance to lead transformative data initiatives in a dynamic London setting. Enjoy competitive rates and the chance to make a significant impact within a complex enterprise environment, all while being part of a supportive and inclusive work culture.
