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- Tasks: Lead a diverse IT team and oversee digital operations for top-tier performance.
- Company: Join a forward-thinking company shaping the future of digital infrastructure.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for professional growth.
- Why this job: Make a real impact in digital operations while leading an innovative team.
- Qualifications: Proven experience in IT management and strong leadership skills required.
- Other info: Dynamic work environment with excellent career advancement opportunities.
The predicted salary is between 65000 - 75000 £ per year.
Location: London
Department: Digital Operations
Salary: £65-75k + Benefits
Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.
As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.
Key Responsibilities:
- Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
- Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues.
- Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices.
- Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders.
- Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
- Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards.
- Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains.
- Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units.
- Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures.
Requirements:
- Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
- Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
- Excellent understanding of IT infrastructure, application support, and digital operations.
- Demonstrated experience in managing technical projects and ensuring successful delivery.
- In-depth knowledge of cyber security principles and compliance requirements.
- Strong understanding of quality assurance processes and methodologies.
- Exceptional problem-solving and analytical abilities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
- Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.
What We Offer:
- Competitive salary and benefits package.
- A dynamic, collaborative work environment with opportunities for professional development and growth.
- A chance to lead and shape the future of digital operations.
IT Manager, Operations Manager, Digital in London employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager, Operations Manager, Digital in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in a role you’re aiming for. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing teams and projects. Share specific examples of how you’ve improved operations or tackled challenges in your previous roles.
✨Tip Number 3
Don’t forget to research the company! Before any interview, dive into their digital operations and understand their challenges. This will help you tailor your answers and show that you’re genuinely interested in helping them succeed.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a leg up, as it shows your enthusiasm for being part of our team. Let’s get you that dream job!
We think you need these skills to ace IT Manager, Operations Manager, Digital in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Digital Operations Manager role. Highlight your leadership experience and any relevant IT management roles you've held. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital operations and how your background makes you the perfect fit for this role. Be sure to mention specific projects or achievements that demonstrate your capabilities.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. Share examples of how you've tackled challenges in previous roles, especially those related to IT operations or project management. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Stuff
Make sure you brush up on your knowledge of IT infrastructure and digital operations. Be ready to discuss specific technologies and methodologies you've worked with, especially those relevant to the role. This shows you're not just familiar with the basics but can dive deep into the technical aspects.
✨Showcase Your Leadership Skills
As a Digital Operations Manager, you'll be leading a diverse team. Prepare examples of how you've successfully managed teams in the past, including any challenges you faced and how you overcame them. Highlight your mentoring style and how you foster growth within your team.
✨Be Ready for Problem-Solving Scenarios
Expect to tackle some hypothetical scenarios during the interview. Think about past incidents you've managed and how you approached problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical abilities.
✨Communicate Effectively
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would facilitate communication between IT teams and business units, as well as how you keep stakeholders informed about project statuses and operational performance.
