Business Analyst - NHS in London

NHS IT/Digital Experience is essential due to the immediate project requirement, please do not apply if you do not have this direct experience.

About the Role

Our client, a large consultancy with various NHS clients, is looking for a skilled Business Analyst to support a Domain migration within a digital team by turning complex information into clear, actionable insights. This role sits at the intersection of data, systems, and stakeholders, helping ensure that processes, reporting, and decision-making are accurate, efficient, and aligned with NHS governance and clinical workflows. Due to the nature of the migration, all current applications processes will need to be correctly mapped.

You will work closely with technical teams, clinicians, and operational stakeholders to analyse systems, identify gaps, and produce high-quality documentation that supports change and improvement.

Key Responsibilities

• Analytical & Data Skills
  • Analyse raw information to identify trends, patterns, anomalies, and improvement opportunities.
  • Review specifications, SOPs, audit logs, operational policies, and system outputs.
  • Validate findings using tools such as Excel, basic SQL, reports, and dashboards.
  • Identify data gaps, inconsistencies, and downstream impacts across systems.
• Stakeholder Management
  • Engage with stakeholders through active listening and structured discussions.
  • Build trust and strong working relationships across clinical and technical teams.
  • Obtain clarification and validation of requirements and findings.
• Technical & Systems Understanding
  • Understand how clinical systems store, share, and report data.
  • Locate and interpret system logs, extracts, and workflow data.
  • Understand data fields, sources, relationships, and dependencies.
  • Assess downstream impacts across multiple clinical applications.
• Critical Thinking & Problem Solving
  • Identify missing data, conflicting processes, and ambiguous requirements.
  • Perform root cause analysis using approaches such as 5 Whys, Fishbone diagrams, and process tracing.
• Documentation & Communication
  • Produce clear, structured documentation including requirements packs, data dictionaries, process maps, benefits logs, and risk and impact assessments.
  • Translate complex information into simple, decision-ready insights.
  • Present findings clearly to both technical and non-technical audiences.

Skills & Experience

Essential / Required

• Proven experience in a Business Analyst role with NHS trusts (essential).
• Strong analytical, critical thinking, and problem-solving skills.
• Data collection, manipulation, and processing experience.
• Experience reviewing system outputs such as reports, logs, and data extracts.
• Active Directory / Domain Migration experience.
• Hands-on experience working with NHS and clinical applications.
• Understanding of application architecture, including front-end and back-end design concepts.
• Ability to understand how systems integrate and how data flows between applications.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and requirement validation skills.
• Experience producing high-quality documentation using Visio, Excel, Word, and PowerPoint.

Desirable

• Experience working within an NHS Trust or healthcare environment.
• Strong understanding of NHS processes, including escalation paths, prescribing, charting, and observations.
• Awareness of NHS governance, compliance, and regulatory requirements.

Inside of IR35 regulations.