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For Companies At a Glance
- Tasks: Be the tech hero providing support for PCs, mobile devices, and more.
- Company: Join a legendary UK manufacturer with 80 years of automotive innovation.
- Benefits: Enjoy a competitive salary, private healthcare, and 26 days holiday.
- Why this job: This role offers hands-on experience and career growth in a supportive team.
- Qualifications: Experience in 2nd Line IT Support and knowledge of networking fundamentals required.
- Other info: Own transport is essential due to site location.
The predicted salary is between 30000 - 35000 £ per year.
2nd Line to 3rd Line IT Support Engineer
Warwickshire
£30,000 – £35,000 + Bonus + Benefits
️ Hybrid Tech Stack | Career Growth | Hands-On Role
Ready to level up your IT career? Join a legendary UK manufacturer with over 80 years of innovation in the automotive sector.
This client are on the hunt for a proactive, tech-savvy 2nd Line IT Support Engineer who thrives in a dynamic environment and is passionate about delivering top-tier IT support.
What You\’ll Be Doing:
- Be the go-to tech hero for all end-user support across PCs, mobile devices, tablets, and more.
- Dive into Microsoft 365, Azure, Windows 10/11, Windows Server 2019, and VMware.
- Troubleshoot and resolve issues across hardware, software, and networks (LAN/WAN, Wi-Fi, DHCP, DNS).
- Support and maintain IT infrastructure to ensure maximum uptime and performance.
- Get hands-on with server configuration, Linux, and cybersecurity tools like EDR.
- Collaborate with the IT Manager and Senior Engineer on projects, onboarding, and training.
- Manage the Service Desk, document solutions, and help shape our knowledge base.
What You\’ll Bring:
- Solid experience in 2nd Line IT Support with Microsoft 365, Windows Servers, and Office apps.
- A working knowledge of networking fundamentals (Wi-Fi, DHCP, DNS).
- Strong communication skills and a customer-first mindset.
- A team player with a can-do attitude and a hunger to learn.
- Own transport is essential due to site location.
Bonus Points For:
- Experience with VMware or other hypervisors.
- Familiarity with Linux environments.
Why Join Us?
- Competitive Salary + Performance-Related Bonus
- Private Healthcare, Pension, Life Insurance
- 26 Days Holiday + Bank Holidays
- Access to Training and Personal Development Resources
- You\’ll be part of a tight-knit, supportive IT team in a company that values innovation and growth.
Interested? Call Experis IT on 0121 712 8715 to find out more and apply today!
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IT Support Engineer - 2nd to 3rd Line employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - 2nd to 3rd Line
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and VMware. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past IT support challenges you've faced. Be ready to explain how you approached these issues and what the outcomes were, as this will highlight your proactive attitude.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare thoughtful questions about the team dynamics and projects you'll be involved in. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
We think you need these skills to ace IT Support Engineer - 2nd to 3rd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd Line IT Support, particularly with Microsoft 365, Windows Servers, and networking fundamentals. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive approach. Mention your familiarity with the tech stack mentioned in the job description, such as Azure and VMware, and how you can contribute to the team.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully troubleshot and resolved IT issues in the past. Highlight your ability to work under pressure and your customer-first mindset.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Experis - ManpowerGroup
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows Servers, and networking fundamentals. Bring examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on experience and problem-solving abilities.
✨Emphasise Your Customer Service Mindset
Since the role requires a customer-first approach, be ready to share instances where you provided exceptional support. Highlight your communication skills and how you handle challenging situations with end-users.
✨Demonstrate Your Team Spirit
This position involves collaboration with the IT Manager and Senior Engineer. Share examples of successful teamwork from your previous roles, showcasing your ability to work well in a tight-knit environment.
✨Prepare Questions About Career Growth
Express your interest in personal development by asking about training opportunities and career progression within the company. This shows that you're not just looking for a job, but are genuinely interested in growing with the organisation.
