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For Companies At a Glance
- Tasks: Be the hero of IT by solving technical issues and providing top-notch customer service.
- Company: Join a high-performing Service Desk team supporting a prestigious global customer.
- Benefits: Gain hands-on experience, receive full training, and enjoy career progression opportunities.
- Why this job: Launch your IT career with diverse tasks and a supportive team environment.
- Qualifications: Proactive attitude and eagerness to learn; previous experience is a plus but not essential.
- Other info: Work in a modern setting with flexible rolling shifts and a dedicated team.
The predicted salary is between 30000 - 42000 £ per year.
The Opportunity
Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you’re an experienced professional seeking a new challenge, this is your chance to join a high-performing Service Desk team supporting one of our global customers. This isn’t just your standard "password reset" role. While you’ll be the first point of contact, you will also dive into 2nd-line technical responsibilities, giving you a broader scope of work and faster professional growth.
The Role
As a First Line Analyst, you are the face of IT. You’ll be part of a close-knit, supportive team, ensuring that technical issues are resolved swiftly and efficiently. Your day-to-day will involve:
- Being the Hero: Serving as the primary point of contact for all IT-related queries.
- Problem Solving: Accurately logging incidents and providing "First-Fix" resolutions whenever possible.
- Technical Growth: Handling 2nd-line escalations and working closely with specialist technical teams to meet SLAs.
- Excellence: Delivering top-tier customer service to maintain our "prestigious customer" standards.
What We Are Looking For
In this team, attitude and aptitude are just as important as your technical CV. We are looking for people who are proactive, eager to learn, and calm under pressure.
- Experience: Previous IT Service Desk experience is a plus, but not essential—full training is provided.
- Skills: A basic understanding of hardware and software is advantageous.
- Security: You must hold current Government SC Clearance to be considered for this site.
- Flexibility: Comfort working in a rolling shift pattern (8am - 6pm) within a small, dedicated team.
Why Join Us?
- Career Progression: Gain hands-on experience with 2nd-line technical tasks.
- Diverse Team: We welcome everyone, from career-starters to seasoned IT veterans.
- Prestigious Environment: Work on-site with a high-profile client in a professional, modern setting.
Ready to kickstart your next chapter in IT? If you have the right clearance and a "can-do" attitude, we want to hear from you.
IT Service Desk Analyst employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about being the hero for IT queries, try some mock scenarios with friends or online resources to sharpen your troubleshooting abilities.
✨Tip Number 3
Show off your passion for tech! When you get the chance to chat with potential employers, share your enthusiasm for learning and how you stay updated with the latest trends in IT.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! Share any personal projects or experiences that highlight your problem-solving skills and eagerness to learn. We love seeing candidates who are genuinely excited about the IT world.
Tailor Your CV: Make sure your CV is tailored to the role of IT Service Desk Analyst. Highlight relevant skills, even if they’re from different areas, and don’t forget to mention any customer service experience. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Tech Basics
Brush up on your understanding of common hardware and software issues. Even if you’re not an expert, being able to discuss basic concepts will show your enthusiasm for the role and your willingness to learn.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems in the past. Think about situations where you provided quick fixes or resolved issues under pressure—this is what they want to hear!
✨Emphasise Your Customer Service Experience
Since this role involves delivering top-tier customer service, be ready to discuss any previous experiences where you’ve helped customers or clients. Highlight your ability to stay calm and professional, even when things get tricky.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, training opportunities, or the types of technical challenges you might face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
