Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line support and troubleshoot technical issues for clients.
- Company: Leading tech company in Gloucestershire with a focus on growth.
- Benefits: Hybrid work model, career progression, and a supportive team environment.
- Why this job: Join a dynamic team and advance your IT career in a progressive organisation.
- Qualifications: Experience with Windows, networking, and cloud technologies required.
- Other info: Opportunity to progress into 3rd line or project-based roles.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading Gloucestershire based clients who are expanding their team based out of an office in Gloucester.
In order to be considered for this 2nd Line Support Engineer role most of the following skills and experiences are required:
- Windows Desktop including versions 10 and 11
- Apple Mac
- Networking - LAN, WAN, firewalls
- Windows Server 2012 R2
- Office 365 and Azure AD
- Wireless Networks
- ITIL
- Mobile computing
- CISCO Meraki cloud managed networks
- Cloud Antivirus
This is a hybrid role with two days a week required in the office. A full driving licence is required. This represents an excellent opportunity to join a growing and progressive organisation with future opportunities to progress into a 3rd Line or project based role.
2nd Line Support Engineer in Gloucester employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Gloucester
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows Desktop, Office 365, and networking concepts. We want you to shine when they ask about your experience!
✨Tip Number 3
Show your passion for IT support during interviews. Share examples of how you've solved problems in the past, especially with tools like Azure AD or CISCO Meraki. Let them see that you're not just another candidate!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community making strides in their careers.
We think you need these skills to ace 2nd Line Support Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences mentioned in the job description. We want to see how your background fits with our needs, so don’t be shy about showcasing your expertise in Windows Desktop, Networking, and ITIL.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the 2nd Line Support Engineer role and how your experience aligns with our team. Keep it friendly and professional – we love a bit of personality!
Showcase Relevant Experience: When detailing your work history, focus on roles where you’ve used similar technologies like Office 365, Azure AD, or CISCO Meraki. We’re looking for practical examples that demonstrate your problem-solving skills and technical know-how.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Desktop versions 10 and 11, as well as Apple Mac systems. Be ready to discuss your experience with networking, including LAN, WAN, and firewalls, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about scenarios where you resolved a complex problem or improved a process, especially related to Windows Server 2012 R2 or Office 365.
✨Familiarise Yourself with ITIL Practices
Since ITIL is mentioned in the job description, it’s a good idea to understand its principles. Be ready to explain how you've applied ITIL methodologies in your previous roles to enhance service delivery.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s use of cloud technologies like Azure AD and CISCO Meraki. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals.
