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- Tasks: Provide on-site IT support for hardware and software across various customer locations.
- Company: Join a dynamic team focused on service excellence and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Solve technical challenges in a fast-paced environment while making a real impact.
- Qualifications: Experience in IT support and a proactive, customer-focused attitude.
- Other info: Participate in 24/7 coverage and embrace new technologies.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we would love to hear from you.
Key responsibilities:
- Undertake advanced diagnostics, repair, and replace PCs, laptops, printers, servers, relevant network support and retail equipment and associated peripherals.
- Complete customer rebuilds and configuration to desk.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or unplanned absence.
- Achieve the dynamic KPI targets set for your role.
- Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements.
- Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Complete any part movements and RMA generation.
- Carry out IMAC projects with little supervision and lead as and when required.
- Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
- Carry out any other reasonable request from your line management.
- Participate in 24/7 coverage via a rota system.
- Work a certain amount of overtime when required to do so.
- Practice 'Quick Win' processes.
- Act as a mentor to other engineers when required.
- Be compliant with management system policies and company policies.
Field Engineer, Field Service Technician, Desktop Support in Edinburgh employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer, Field Service Technician, Desktop Support in Edinburgh
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars. The more people you know in the field, the better your chances of landing that Desktop Support Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online platforms. Get comfortable with common technical questions and scenarios you might face as a Field Engineer.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join our team. Plus, it shows you're genuinely interested in working with us!
We think you need these skills to ace Field Engineer, Field Service Technician, Desktop Support in Edinburgh
Some tips for your application 🫡
Show Your Customer Focus: In your application, make sure to highlight your customer service skills. We want to see how you've gone above and beyond to help customers in the past, especially in tech support roles.
Be Specific About Your Skills: When detailing your technical skills, be specific! Mention the hardware and software you’ve worked with, and any relevant certifications. This helps us understand exactly what you bring to the table.
Tailor Your Application: Don’t just send a generic application. Tailor your CV and cover letter to match the job description. Use keywords from the role to show that you’re a perfect fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT hardware and software. Be prepared to discuss specific tools and technologies you've worked with, as well as any troubleshooting techniques you’ve mastered. This will show that you're not just familiar with the basics but can handle advanced diagnostics and repairs.
✨Demonstrate Customer Focus
Since this role is all about providing excellent customer service, think of examples where you've gone above and beyond for a client. Share stories that highlight your proactive approach and how you’ve effectively communicated with customers to meet their needs. This will help you stand out as someone who truly values service excellence.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Before the interview, research what SLAs are relevant to the company and be ready to discuss how you would ensure compliance. Showing that you know how to manage your time and priorities in line with SLAs will demonstrate your readiness for the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in the field and how you would resolve them. Practising these scenarios will help you articulate your problem-solving skills and adaptability, which are key for a fast-paced environment.
