Digital Product Manager

This role holder is accountable for the end-to-end product management of Payments & Transfers capabilities and features. The Payments & Transfers team designs, builds and manages global browser, mobile and staff channels capabilities enabling our customers to manage their payments domestically and internationally, all over the world. The role covers a wide range of product capabilities across HSB's global WPB (Wealth & Personal Banking) business including domestic and international account to account transfers, domestic and international payments to others, payee and biller management.

You will be part of and key to orchestrating the activities of cross-functional teams (composed of analysts, designers, UX writers, scrum teams) across different locations operating in a lean agile product development environment. Working with in-market teams and global teams, you will define and create product capabilities that delight customers and satisfy a complex compliance and regulatory agenda.

We're looking for a high calibre, enthusiastic & customer-focused product owner, who has experience delivering great products and experiences across multiple channels, for retail products.

In this role, you will:

• Be passionate about customers, both internal and external. You'll enjoy connecting with them, to understand their needs and working with them to design the best customer experiences.
• Lead on market and customer discovery efforts, to understand customer needs to drive the long-term vision for your product, using a range of research points to understand needs and opportunities.
• Ensure the global product journey is aligned to the commercial needs of the market, and adequate flexibility-control is left with site for BAU campaign operations, while also ensuring scalability of the product for a multi-market delivery.
• Act as product owner for one or more product features, designing and driving delivery for customer experiences that are intuitive and scalable across the globe.
• Lead quarterly reviews of the vision, strategy and roadmap for your product and across the wider product owner teams.
• Deliver against a product roadmap and vision to meet and exceed customer and business outcomes.
• Collaborate with the cross-functional team and with your stakeholders to successfully deliver on the portfolio/product vision, understanding the importance of a minimum viable product, whilst not losing sight of opportunities for journey and delivery optimization as the product scales.
• Take an "idea" through discovery, design & development to "Done" through collaboration with Payments & Transfers Product & Proposition product owners & the wider team to shape the end-to-end product experience.
• Use product management best practices to enable your product area to meet its OKRs (objectives and key results).
• Focus on customer personalization and engagement, identifying and owning initiatives to personalize the experiences for your products, to drive deeper engagement and commercialization.
• Build strong partnerships with Markets, Transformation and Technology teams to deliver at pace and create an environment where teams thrive, working closely with cross-functional teams to ensure that all the right resources are aligned to ensure success, and everyone understands the priorities and end state vision of your product.
• Be a key member within the multi-disciplined Payments & Transfers team (Product Manager, Analysts, Design & UX Writers); exhibiting product management best practices and going the extra mile to delight our customers with amazing journeys.

To be successful in this role, you should meet the following requirements:

• Experience of optimizing on customer satisfaction, journey quality and consistency and revenue growth, across multiple channels with focus on digital channels.
• Experience leading on new product development and commercialization, ideally with experience across digital and non-digital channels.
• Proven experience in product management, working with cross-functional teams in an agile development process.
• Preferred experience in Payments or related products with a banking or Fintech environment.
• Proven experience working with Confluence/Jira/Rally or similar product management tooling.

Skills:

• Passionate about customer experience and engagement.
• Advocate of Design Thinking to take an idea to "done".
• Strong strategy, analytical and problem-solving skills.
• Experience translating business strategy and analysis into consumer-facing digital products.
• Team leadership & people management skills.
• Strong thought leadership and influencing skills.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!