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- Tasks: Lead functional analysis and design user-centred solutions using D365 CE.
- Company: Major UK organisation undergoing a digital transformation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Join a transformative project and shape the future of customer engagement.
- Qualifications: Experience as a D365 CE Functional Consultant or Business Analyst required.
- Other info: Dynamic role with exposure to cutting-edge technologies and career advancement.
The predicted salary is between 46800 - 78000 £ per year.
A major UK organisation undergoing a large-scale digital transformation is looking for a Dynamics 365 CE Functional Consultant to join its growing Technology function. This is a unique chance to influence how a modern enterprise leverages Microsoft Dynamics across its customer, operational, and service landscapes.
You will work closely with business stakeholders to shape requirements, design intuitive processes, and support the delivery of D365 capabilities across the organisation. This role sits at the heart of a multi-year transformation powered by Dynamics 365 and the Power Platform.
What You'll Be Doing
- Lead functional analysis, requirements gathering, and solution design across D365 CE.
- Champion a configuration-first approach and help define scalable, user-centred solutions.
- Produce functional documentation, user stories, and process mapping.
- Work closely with technical teams, designers, and product owners to deliver high-quality change.
- Support Agile delivery practices, sprint planning, backlog shaping, and acceptance criteria.
- Guide stakeholders on 'the art of the possible' within D365 CE and Power Platform.
- Provide functional support, testing guidance, and adoption support across project phases.
What You'll Bring
- Strong experience as a D365 CE Functional Consultant or Business Analyst.
- Hands-on configuration experience across D365 CE.
- Strong understanding of customer-facing processes and workflow optimisation.
- Ability to deliver functional specs, fit-gap analysis, and process design.
- Excellent stakeholder communication and workshop facilitation skills.
- Ability to work independently across multiple workstreams.
- Microsoft D365 or Power Platform certification (advantageous).
- Exposure to D365 F&O and broader Power Platform tooling is a bonus.
Nice-to-Have: Omnichannel & Contact Centre Specialisms
The following experience is not essential but would be highly advantageous, particularly as part of a wider customer-experience transformation:
- Knowledge of Customer Service Workspace and Omnichannel for Customer Service.
- Exposure to implementing or configuring Live Chat, Voice, Email, or Azure Communication Services (ACS).
- Experience supporting or integrating Teams Telephony within D365.
- Understanding of contact-centre operations, queue management, or digital engagement journeys.
- Familiarity with telephony systems and wider contact-centre technology landscapes.
- Experience with Power Platform (Power Apps / Power Automate) in a service environment.
- Awareness of AI-enhanced features such as Copilot-powered insights or sentiment analysis.
These are not mandatory but would allow you to contribute to additional transformation work across customer service and contact-centre modernisation.
D365 CE Functional Consultant employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 CE Functional Consultant
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even local events. The more you chat with folks about D365 CE, the better your chances of landing that dream role.
✨Show Off Your Skills
Don’t just talk about your experience; demonstrate it! Create a portfolio showcasing your D365 CE projects or even share insights on how you've optimised customer-facing processes. This will make you stand out to potential employers.
✨Ace the Interview
Prepare for those interviews by brushing up on common questions related to D365 CE and Agile practices. Practice your responses and think of examples that highlight your problem-solving skills and stakeholder communication prowess.
✨Apply Through Our Website
We’ve got some fantastic opportunities waiting for you! Make sure to apply through our website for the best chance at landing a role that fits your skills and aspirations. Don’t miss out!
We think you need these skills to ace D365 CE Functional Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the D365 CE Functional Consultant role. Highlight your hands-on configuration experience and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Dynamics 365 and how you can contribute to our digital transformation. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Stakeholder Skills: Since you'll be working closely with business stakeholders, make sure to highlight your communication and workshop facilitation skills in your application. We want to know how you can guide teams and shape requirements effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 CE. Understand its functionalities, especially around customer-facing processes and workflow optimisation. Be ready to discuss how you've used it in past roles and how you can leverage it for the organisation's digital transformation.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your excellent communication and workshop facilitation skills. Think about times when you've successfully gathered requirements or led discussions with stakeholders. This will demonstrate your ability to guide them on 'the art of the possible' within D365 CE.
✨Bring Your Configuration Experience
Since this role champions a configuration-first approach, be ready to talk about your hands-on experience with D365 CE configuration. Share specific instances where you've designed user-centred solutions and produced functional documentation or user stories.
✨Familiarise Yourself with Agile Practices
As the role involves supporting Agile delivery practices, make sure you understand sprint planning, backlog shaping, and acceptance criteria. Be prepared to discuss how you've contributed to these processes in previous projects, showcasing your ability to work independently across multiple workstreams.
