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- Tasks: Coordinate customer service and logistics for healthcare professionals and engineers.
- Company: Join a leading healthcare tech company focused on customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a difference in healthcare by ensuring seamless service delivery.
- Qualifications: Experience in customer service or logistics; strong communication skills required.
- Other info: Dynamic role with potential for career advancement in a regulated industry.
The predicted salary is between 10 - 15 £ per hour.
£12.90 per hour PAYE
Pollards Wood, Chalfont St. Giles
18 Month Contract
Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles.
Responsibilities
- Customer & Field Engineer Coordination: Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers. Manage service requests, schedule maintenance and repairs, and coordinate parts logistics. Handle escalations and ensure timely, customer-focused resolutions.
- Operational Support & Logistics: Support internal teams with tools, parts and transport logistics. Resolve courier and supply chain issues to maintain service continuity. Collaborate with global logistics and planning teams to optimise service delivery.
- Contract & Billing Execution: Administer service contracts and manage non-contract service activities. Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding. Manage purchase orders, payables and dispute resolution in alignment with compliance standards.
- Cross-Functional Collaboration: Partner with legal, tax and compliance teams to ensure regulatory alignment. Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts. Support transformation projects that enhance operational efficiency and customer satisfaction.
Qualifications & Requirements
- Experience in a high-volume, customer-centric environment.
- Background in service coordination, logistics, billing, or contract administration.
- Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
- Strong communication, organizational, and analytical skills.
- Proactive problem-solver with a continuous improvement mindset.
- Strong stakeholder engagement and relationship-building capabilities.
- Ability to adapt in a dynamic, regulated environment.
- Experience in healthcare, med tech, or other regulated industries is advantageous.
Customer Service Coordinator in Chalfont St Giles employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Chalfont St Giles
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! As a Customer Service Coordinator, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right roles and submit your application. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Service Coordinator in Chalfont St Giles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your experience in customer-centric environments and any relevant skills like logistics or contract administration. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your problem-solving skills and ability to adapt in dynamic environments.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples from your past roles that demonstrate your coordination and communication skills. We love seeing how you've tackled challenges and contributed to team success!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Let’s get you on board!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with the key tasks like managing service requests and coordinating logistics. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. Highlight your proactive approach and how you’ve contributed to operational efficiency. This is crucial for a role that requires quick thinking and adaptability.
✨Brush Up on Your Tech Skills
Since proficiency in Microsoft Excel and ERP systems is essential, take some time to refresh your skills. Be ready to discuss how you've used these tools in previous roles, especially in relation to billing and contract administration. It’ll show you’re prepared and capable of handling the technical aspects of the job.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and ongoing projects. This not only shows your interest but also helps you assess if the company is the right fit for you.
