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- Tasks: Provide first-class technical support to over 400 employees via phone, email, or onsite.
- Company: High-profile company in North Bristol with a dynamic Service Desk team.
- Benefits: On-site role with excellent transport links and a supportive work environment.
- Why this job: Join a busy team and enhance your IT skills while helping others.
- Qualifications: Experience in IT Service Desk roles and strong customer service skills.
- Other info: Shift pattern between 7.30am and 5pm, perfect for balancing work and study.
The predicted salary is between 28800 - 43200 £ per year.
This is an exciting opportunity to work for a high-profile North Bristol based company who are looking to expand their Service Desk team which provides first class support to over 400 employees. This is a busy and varied role providing technical support on a variety of systems, answering support queries either onsite or via phone or email.
Responsibilities
- Provide first-line technical support on a variety of systems
- Answer support queries onsite, by phone or email
Requirements
- Previous experience of working on an IT Service Desk / Helpdesk in a 1st Line or 2nd Line role
- Experience of logging calls through a call logging system
- Active Directory, MS 365 Administration, Windows OS support
- Hardware knowledge, laptops, desktops, monitors etc.
- Basic Networking - DNS/DHCP, VPN issues, IP configuration
- Excellent customer service skills
This role is based on-site five days a week in North Bristol with excellent transport links. This role is covering a shift pattern between the hours of 7.30am and 5pm.
Service Desk Analyst in Bristol employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Active Directory, MS 365, and basic networking concepts. We want to see that you're ready to tackle those support queries head-on!
✨Tip Number 3
Show off your customer service skills during the interview. Think of examples where you've gone above and beyond to help someone. We love candidates who can demonstrate empathy and problem-solving abilities!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that Service Desk Analyst position!
We think you need these skills to ace Service Desk Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Desk roles. We want to see how your skills match the requirements, so don’t be shy about showcasing your expertise in Active Directory, MS 365, and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Analyst role and how your previous experiences have prepared you for this busy and varied position. Let us know what makes you the perfect fit!
Show Off Your Technical Skills: When filling out your application, make sure to mention your technical skills clearly. We’re looking for knowledge in hardware, basic networking, and support systems, so highlight any relevant experience you have in these areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Active Directory, MS 365, and basic networking concepts like DNS and DHCP. Being able to confidently discuss these topics will show that you're ready to tackle the challenges of a Service Desk Analyst.
✨Show Off Your Customer Service Skills
Since this role involves providing support to over 400 employees, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional support in the past. This will help you stand out as a candidate who can keep users happy.
✨Familiarise Yourself with Call Logging Systems
If you have experience with call logging systems, be ready to talk about it! If not, do some research on common systems used in IT support. Understanding how to log and track issues efficiently is key for this role, and showing that you’re proactive will impress the interviewers.
✨Prepare for Shift Patterns
Since the role covers a shift pattern between 7.30am and 5pm, be prepared to discuss your availability and flexibility. Showing that you understand the demands of the role and are willing to adapt will reflect positively on your commitment to the position.
