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For Companies At a Glance
- Tasks: Manage outsourced IT services and ensure top-notch delivery with multiple suppliers.
- Company: Dynamic tech company focused on innovative service delivery.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be the key player in delivering quality IT services while building strong relationships.
- Qualifications: Experience in service delivery management and strong stakeholder management skills.
- Other info: Work in a fast-paced environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a commercially aware Service Delivery Manager. The SDM must have Agile experience and have managed complex technical IT environments with multiple 3rd Party Suppliers / MSPs. You will be responsible for managing a heavily outsourced environment. Must have strong relationship management skills. Must have implemented and/or managed Incident, Problem and Change management and have solid ITIL experience. Ideally someone who has delivered to challenging SLAs / KPIs and who is a natural in front of a customer and able to manage demanding internal stakeholders. Anyone with strong Stakeholder Management experience would excel in this role. You will NOT have a team under you but will be accountable for service delivered via outsourced teams. This is a hybrid role where you will work 2 days a week in the office.
Responsibilities
- Manage a heavily outsourced environment with multiple third-party suppliers/MSPs to ensure quality service delivery.
- Maintain strong relationship management with customers and internal stakeholders.
- Implement and/or manage Incident, Problem and Change management with solid ITIL practices.
- Monitor performance against SLAs/KPIs and drive improvements in a challenging environment.
- Coordinate delivery through outsourced teams without direct line management responsibility.
Qualifications
- Experience as a Service Delivery Manager or similar, with Agile experience.
- Proven track record in managing complex IT environments and outsourcing arrangements.
- Strong relationship and stakeholder management skills.
- Experience with Incident, Problem and Change management and ITIL principles.
- Ability to deliver to demanding SLAs/KPIs and communicate effectively with customers and internal teams.
Work arrangement
Hybrid role; expectation to work in the office 2 days a week.
Service Delivery Manager in Birmingham employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service delivery or IT. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your Agile experience! When you get the chance to chat with potential employers, highlight your hands-on experience with Agile methodologies. Share specific examples of how you've managed complex IT environments and worked with third-party suppliers.
✨Tip Number 3
Prepare for those tricky stakeholder questions! Think about how you've handled demanding internal stakeholders in the past. Be ready to discuss your relationship management skills and how you've navigated challenging SLAs/KPIs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that Service Delivery Manager role. Plus, we love seeing familiar faces!
We think you need these skills to ace Service Delivery Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your Agile experience and any specific instances where you've managed complex IT environments or worked with third-party suppliers.
Showcase Relationship Management Skills: Since strong relationship management is key for this role, include examples of how you've successfully managed stakeholders in the past. We want to see your ability to communicate effectively with both customers and internal teams.
Demonstrate ITIL Knowledge: Be sure to mention your experience with Incident, Problem, and Change management, as well as your understanding of ITIL principles. This will show us that you’re well-versed in the practices that are crucial for this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles before the interview. Be ready to discuss how you've implemented Incident, Problem, and Change management in past roles. Having specific examples will show that you not only understand the theory but can apply it effectively.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about your experience managing relationships with both customers and internal stakeholders. Think of a few challenging situations where you successfully navigated differing expectations and how you maintained strong communication throughout.
✨Demonstrate Your Agile Experience
Since Agile experience is crucial for this role, be prepared to discuss how you've applied Agile methodologies in managing complex IT environments. Share specific projects where Agile practices led to improved service delivery or stakeholder satisfaction.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills in a heavily outsourced environment. Think about how you would handle a situation where a third-party supplier fails to meet an SLA and how you would communicate this to both the customer and your internal team.
