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For Companies At a Glance
- Tasks: Support and manage WAN services, troubleshoot issues, and ensure service stability.
- Company: Join a high-performing network operations team in a dynamic environment.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Why this job: Make a real impact in a global network while developing your technical skills.
- Qualifications: Experience with Juniper SRX/MX routers and strong troubleshooting abilities.
- Other info: 24/7 NOC environment with opportunities for knowledge sharing and skills uplift.
The predicted salary is between 36000 - 60000 £ per year.
A strong opportunity is available for a 2nd Line 24/7 WAN Network Support Engineer to join a high performing network operations team delivering secure WAN services. This role suits a technically capable engineer who thrives in a 24/7 NOC environment and takes pride in right first time delivery. The 2nd Line 24/7 WAN Network Support Engineer will play a key role in maintaining service stability across a global customer WAN estate.
About the Role
As a 2nd Line 24/7 WAN Network Support Engineer, you will support, manage, and configure Juniper SRX and MX routers within a live BAU environment. You will handle escalations from 1st line, provide technical guidance, and work closely with 3rd line engineers to resolve complex issues. The role includes incident management, fault diagnosis, change implementation, and support for project activities. You will contribute to knowledge sharing and skills uplift across the 2nd line team.
Key Skills
- Hands on experience with Juniper SRX and MX platforms, including strong CLI skills.
- Solid knowledge of BGP, IPSEC, MPLS, and PKI.
- Experience working in a 24/7 NOC or WAN operations environment.
- Strong troubleshooting skills across routing and switching technologies.
- Confident communicator with a customer focused approach.
Build your career in a technically strong environment as a 2nd Line 24/7 WAN Network Support Engineer. To apply, please send your CV by pressing the apply button.
2nd Line WAN Support Engineer - SC Eligible in Birmingham employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line WAN Support Engineer - SC Eligible in Birmingham
✨Tip Number 1
Network your way in! Reach out to current employees at the company or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your CV noticed.
✨Tip Number 2
Prepare for the technical interview by brushing up on your knowledge of Juniper SRX and MX routers. Practise troubleshooting scenarios and be ready to showcase your CLI skills – they’ll want to see you in action!
✨Tip Number 3
Showcase your customer-focused approach during interviews. Share examples of how you've handled escalations or resolved issues in a high-pressure environment. It’s all about demonstrating that you can deliver right first time!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace 2nd Line WAN Support Engineer - SC Eligible in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Juniper SRX and MX routers, as well as your troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant experience!
Showcase Your Technical Skills: When writing your application, emphasise your hands-on experience with BGP, IPSEC, MPLS, and PKI. We’re looking for someone who can hit the ground running, so let us know how you’ve used these technologies in past roles.
Communicate Clearly: As a 2nd Line WAN Support Engineer, strong communication is key. Make sure your application reflects your ability to explain complex technical issues clearly and concisely. We appreciate a confident communicator who can engage with both customers and team members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just hit that apply button!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Juniper SRX and MX routers, as well as BGP, IPSEC, MPLS, and PKI. Be ready to discuss your hands-on experience and demonstrate your CLI skills during the interview.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled complex issues in a 24/7 NOC environment. Highlight your approach to incident management and fault diagnosis, as this will show your problem-solving capabilities.
✨Communicate Confidently
Since this role requires a customer-focused approach, practice articulating your thoughts clearly. Be prepared to explain technical concepts in a way that non-technical stakeholders can understand, showcasing your communication skills.
✨Emphasise Team Collaboration
Discuss your experience working with 1st and 3rd line engineers. Share how you've contributed to knowledge sharing and skills uplift within your team, as this demonstrates your ability to work collaboratively in a high-performing environment.
