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- Tasks: Solve technical challenges and support cutting-edge software solutions across Europe.
- Company: Leading provider of innovative software solutions for mobility and user experience.
- Benefits: Competitive salary, benefits, and opportunities for professional development.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: Strong communication skills and a passion for learning new technologies.
- Other info: Great growth opportunities and a chance to work with emerging AI technologies.
The predicted salary is between 30000 - 45000 £ per year.
Location: LONDON
3 or 4 days on site due to nature of role
Type: Full-Time | Permanent
Industry: IT
£30-45k + Benefits
Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe.
About Us
We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software.
Systems used:
- Google Workspace and Administration
- Microsoft, including Office 365 and Intune
- Cloud; GCP, Azure and AWS
- Jira and Confluence for ITSM processes
Key Responsibilities:
- Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs).
- Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets).
- Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational.
- Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction.
- Administer and maintain IT infrastructure, including routers, switches, firewalls and VPNs.
- Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices.
- Maintain the IT asset register, including logging, tagging equipment, and conducting regular audits.
- Assist with IT-related projects such as system upgrades, migrations, and process automation.
- Create, update, and maintain technical documentation and user guidance.
- Collaborate with internal and external teams/vendors to evaluate technical solutions, provide recommendations, and elevate complex issues when appropriate.
- Champion the use of self-service IT resources and provide basic training and guidance to users.
- Manage event support, including setting up AV and live stream equipment.
- Proactively identify opportunities for automation and process improvement, with a passion for emerging AI technologies and systems integration.
Skills and Qualifications:
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- A keen interest in learning new technologies and a proactive approach to professional development.
- A professional approach to work, problem-solving, and adherence to ITSM principles.
- Ability to troubleshoot and resolve hardware and software issues effectively.
- Proven experience working in an ITSM environment with knowledge of ITIL as an advantage.
- A passion for process improvement eg joiners/movers/leavers process.
Growth Opportunities:
This role offers the ability to contribute ideas, learn new technologies, and implement new solutions such as password management, mobile device management, and cyber essentials.
2nd Line Support, Google Workspace, EUC, Desktop employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support, Google Workspace, EUC, Desktop
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in IT support. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific technical challenges you've tackled. Share examples of how you've resolved issues with Google Workspace or Microsoft tools – it’ll make you stand out!
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, shoot a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you can showcase your passion for our company and the role, making it easier for us to see why you’d be a great fit!
We think you need these skills to ace 2nd Line Support, Google Workspace, EUC, Desktop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Google Workspace, Microsoft, and any relevant IT support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your tech prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about solving technical challenges and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your interest in emerging technologies.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Experis - ManpowerGroup
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Google Workspace, Microsoft Office 365, and any other relevant technologies mentioned in the job description. Be ready to discuss how you've used these tools in past roles and how they can be applied to solve technical challenges.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved IT issues in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to work under pressure and meet SLAs.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. Consider doing mock interviews with friends or family to refine your communication style and ensure clarity.
✨Demonstrate Your Passion for Learning
Express your enthusiasm for new technologies and continuous professional development. Share any recent courses or certifications you've completed, especially those related to ITSM or emerging tech like AI, to show you're proactive about staying current in the field.
