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- Tasks: Provide 2nd/3rd line support and troubleshoot systems for a global organisation.
- Company: Join a high-profile, rapidly growing company in the tech sector.
- Benefits: Enjoy a permanent position with opportunities for career growth and development.
- Why this job: Be part of a dynamic team that values innovation and collaboration.
- Qualifications: Experience in systems support, databases, and network security is essential.
- Other info: Candidates must be able to obtain SC Clearance; priority given to those already cleared.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a global organisation, urgently require an experienced 2nd/3rd Line Support Engineer to join their team on a permanent basis.
In order to be successful, you will have the following experience:
- Experienced in 2nd and 3rd line systems support
- Experienced within databases, networks, systems security, backup and patch management
- Tech: MS Azure, MS Server, Office 365, UNIX/Linux environments, VMware
- MUST be able to obtain SC Clearance (candidates with SC will be prioritised)
Within this role, you will be responsible for:
- Providing 2nd and 3rd line support to head office and deployed systems
- Build, maintain and troubleshoot rapidly expanding infrastructure
- Deploy, configure, maintain and monitor all active network equipment to ensure seamless network operations
- Liaise with internal departments to ensure systems issues are resolved
- Ensure that SLA\’s are met across the team
- Work with 3rd party technology suppliers when required
This represents an excellent opportunity to secure a permanent position within a high profile and rapidly growing organisation
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
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2nd/3rd Line Support Engineer employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Azure, MS Server, and VMware. Having hands-on experience or relevant certifications in these areas can significantly boost your chances of standing out.
✨Tip Number 2
Since SC Clearance is a requirement, if you already have it, make sure to highlight this in your discussions. If not, consider researching the process to obtain it, as demonstrating your willingness to secure this clearance can show your commitment to the role.
✨Tip Number 3
Network with current or former employees of the organisation to gain insights into their work culture and expectations. This can help you tailor your approach during interviews and show that you understand the company’s values.
✨Tip Number 4
Prepare for technical interviews by brushing up on troubleshooting scenarios related to 2nd and 3rd line support. Practising common problems and solutions can help you demonstrate your problem-solving skills effectively during the interview.
We think you need these skills to ace 2nd/3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd line support, as well as your familiarity with the required technologies like MS Azure, Office 365, and UNIX/Linux environments. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role and express your enthusiasm for working with the organisation.
Highlight Security Clearance: If you already have SC Clearance, make sure to mention it prominently in your application. If not, indicate your willingness and ability to obtain it, as this is a priority for the employer.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Experis - ManpowerGroup
✨Showcase Your Technical Skills
Be prepared to discuss your experience with MS Azure, MS Server, Office 365, and UNIX/Linux environments. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your hands-on expertise.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be ready to discuss how you have ensured compliance in previous roles. This shows that you understand the critical nature of meeting deadlines and maintaining service quality.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you may need to troubleshoot a problem on the spot. Practise explaining your thought process clearly and logically, as this will showcase your problem-solving skills and technical knowledge.
✨Emphasise Team Collaboration
Since the role involves liaising with internal departments and third-party suppliers, be sure to highlight your teamwork and communication skills. Share examples of how you've successfully collaborated with others to resolve issues or improve processes.
