At a Glance
- Tasks: Manage client accounts, ensuring high-quality service and performance.
- Company: Join a global leader in staffing with a commitment to ethics and inclusivity.
- Benefits: Competitive salary, bonuses, private medical, and 24+ days holiday.
- Other info: Enjoy early finish Fridays and a culture focused on your growth.
- Why this job: Make a real impact while building strong client relationships and driving growth.
- Qualifications: Experience in staffing environments and excellent communication skills.
The predicted salary is between 40000 - 40000 € per year.
Salary: Up to £40,000 per annum, dependent on experience.
Location: West Midlands, Hybrid
Are you passionate about delivering exceptional service and building strong client partnerships? Ready to take your next step within a global organisation offering clear career progression and growth? This is an exciting opportunity for a Client Account Manager who thrives on accountability, stakeholder engagement, and driving high‐quality service outcomes. Working within a first‐generation MSP environment, you'll play a key role in shaping service delivery, influencing performance, and making a real impact from day one.
Role Summary
The Client Account Manager is responsible for the successful delivery and performance of assigned client accounts, with full accountability for P&L, KPIs and SLAs. They lead and develop a team of Delivery Consultants, ensuring resources are effectively planned to deliver consistent, high‐quality service outcomes. A trusted partner to clients, the role builds strong relationships through expert guidance, proactive engagement and regular service‐led reviews that drive continuous improvement. The Client Account Manager also identifies and converts opportunities for account growth, embedding best‐practice processes and metrics to maximise performance, efficiency and long‐term client value.
Key Responsibilities
- Service Delivery, Fulfilment & Operations
- Maintain fulfilment rates as per client SLAs
- Lead workforce and resource planning across all shifts to maintain fulfilment and retain associates
- Support associate onboarding and conduct onsite check‐ins on an ad‐hoc basis.
- Work with Category Management and HR to ensure service requirements are understood and delivered to client expectations.
- Support fulfilment of all Management Information requirements.
- Work with the client to develop processes that ensure consistent and efficient delivery.
- Leadership, Development & Culture
- Ensure team Performance Excellence and development is maintained
- Listen to and act on team feedback through surveys such as Amplify Your Voice
- Create a culture of learning and continuous development within Operations
- Project & Change Management
- Manage the implementation of projects and new services, including pay reviews and legislative or compliance-driven changes.
- Compliance, Accuracy & Governance
- Maintain and control accurate data using legislative and compliance systems.
- Ensure adherence to the company's Business Ethics and standards of excellence.
Experience, Behaviors & Competencies
- Experience managing temporary staffing environments.
- Proven ability to work autonomously and take responsibility for delivery.
- Excellent communication skills
- Highly adaptable, capable of meeting tight deadlines and managing conflicting priorities.
- Strong work ethic with a desire to learn and grow.
- Responsible, self‐motivated and proactive in driving outcomes.
- Highly organised with strong planning and prioritisation skills.
- Analytical, able to interpret data and translate insights into decisions.
- Customer‐and client‐focused, committed to delivering high‐quality service and brand representation.
- Results‐driven with a positive, solutions‐oriented mindset.
What's In It For You
- Competitive salary with quarterly bonuses
- Car allowance
- 24 days' holiday (rising to 27) plus your birthday off and the option to buy more
- Private medical, dental, and wellbeing benefits
- Pension scheme with increasing contributions
- Early finish Fridays, volunteering days, and exclusive discounts
- A supportive, inclusive culture where your growth matters
About Manpower
Manpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever‐changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time, reinforcing our commitment to doing business the right way. We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.
Client Account Manager in West Bromwich employer: Experis LTD
Manpower is an exceptional employer that prioritises employee growth and development within a supportive and inclusive culture. Located in the West Midlands, this hybrid role offers competitive salaries, generous holiday allowances, and unique benefits such as early finish Fridays and volunteering days, making it an ideal environment for those looking to thrive in their careers while delivering high-quality service to clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even attend local industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Client Account Manager role. Highlight your experience in managing client relationships and delivering high-quality service outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Account Manager in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Account Manager role. Highlight your experience in managing client accounts and delivering high-quality service outcomes, as this is what we’re really looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive results. Use metrics where possible to show how you’ve positively impacted previous roles – we love numbers!
Be Authentic:Let your personality shine through in your application. We value a positive, solutions-oriented mindset, so don’t be afraid to show us who you are and why you’re passionate about this opportunity.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Experis LTD
✨Know Your Client Account Management Basics
Before the interview, brush up on your knowledge of client account management. Understand key concepts like SLAs, KPIs, and P&L. This will help you speak confidently about how you can drive high-quality service outcomes.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams and developing talent. Prepare examples of how you've fostered a culture of learning and continuous improvement in previous roles. This is crucial for a role that involves managing Delivery Consultants.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges in a fast-paced environment. Highlight your analytical skills and how you've used data to make informed decisions. This will resonate well with the interviewers looking for a results-driven mindset.
✨Prepare Questions About Their Culture
Since the company values a supportive and inclusive culture, prepare thoughtful questions about their team dynamics and development opportunities. This shows your genuine interest in not just the role, but also in being part of their community.
