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For Companies At a Glance
- Tasks: Manage client relationships, conduct interviews, and provide HR support in a dynamic environment.
- Company: Join Brook Street, a top UK recruitment agency with a family-like culture and strong team spirit.
- Benefits: Enjoy a base salary of £23.4k, monthly bonuses, hybrid working, and great corporate perks.
- Why this job: Be part of a supportive team that values growth, diversity, and making a real impact.
- Qualifications: Previous client management experience, strong communication skills, and a drive to learn and succeed.
- Other info: Embrace a role that promotes accountability, care, and continuous improvement.
The predicted salary is between 20000 - 26000 £ per year.
Service Delivery Consultant | Base salary of £23.4k + monthly bonus, benefits and hybrid working | Glasgow
Brook Street is one of the UK’s leading recruitment agencies that matches thousands of people with meaningful job opportunities at hundreds of companies every year. We can offer the security of working for a global business in a family environment with a thriving team spirit.
Client & Applicant management
- Conducting telephone screening with applicants
- Arranging interview and conducting when necessary
- Co-ordinating responses to ad-hoc contract issues
- Sustain existing client relationships and provide customer service
- Provide HR support
- Manage shared inbox
- Coordinate staff members
- Resolve issues
- Respond to enquiries
Compliance
- Ensure the timely completion of relevant paperwork in line with company, client and legislative requirements including referencing of applicants
- Maintain an effective filing system ensuring client and applicant details are accurate and well-documented
- Complying with the company’s Business Ethics and standards of excellence.
Corporate Operations
- Uphold Brook Street’s brand profile at all times through the effective management of both clients and applicants
- Ensure adherence to personal activity and revenue targets
Experience/Skills required
- Previous client management experience
- Customer focused
- Adaptable and able to deliver to tight deadlines
- A strong work ethic and hunger to learn
- Ambition, drive, and a money-motivated attitude
- First-class communication skills.
Our Standards
- Clarity: Takes time to understand and share our organisation’s vision and strategy with others, holds themself and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.
- Care: Leads themself and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themself and inspires, coaches and empowers the development of others.
- Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.
Interested?
Click apply, submitting an up-to-date CV. We look forward to hearing from you.
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Service Delivery Consultant employer: Experis LTD
Contact Detail:
Experis LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Consultant
✨Tip Number 1
Familiarize yourself with Brook Street's brand and values. Understanding their commitment to clarity, care, and growth will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your client management skills and customer-focused attitude. Be ready to discuss how you've successfully resolved issues or improved client relationships.
✨Tip Number 3
Demonstrate your adaptability by discussing situations where you had to meet tight deadlines. Highlight your strong work ethic and willingness to learn, as these traits are highly valued in this role.
✨Tip Number 4
Practice your communication skills, as first-class communication is essential for this position. Consider role-playing common scenarios you might encounter, such as conducting telephone screenings or resolving client inquiries.
We think you need these skills to ace Service Delivery Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management and customer service. Use specific examples that demonstrate your adaptability and strong work ethic.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Brook Street's values, such as clarity, care, and growth. Explain how your skills align with the role and why you are motivated to join their team.
Highlight Communication Skills: Since first-class communication skills are essential for this role, provide examples in your application that showcase your ability to communicate effectively with clients and applicants.
Showcase Your Ambition: Demonstrate your ambition and drive in your application. Mention any previous achievements or experiences that illustrate your money-motivated attitude and willingness to learn.
How to prepare for a job interview at Experis LTD
✨Understand the Company Culture
Before your interview, take some time to research Brook Street's values and culture. They emphasize care, clarity, and growth, so be prepared to discuss how you embody these principles in your work.
✨Showcase Your Client Management Experience
Since the role requires previous client management experience, come ready with specific examples of how you've successfully managed client relationships in the past. Highlight your customer-focused approach and adaptability.
✨Demonstrate Strong Communication Skills
First-class communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and be prepared to answer questions about how you handle difficult conversations or resolve conflicts.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, familiarize yourself with relevant paperwork and processes. Be ready to discuss how you ensure accuracy and adherence to company standards in your previous roles.
