Client Relationship Manager

Salary: Competitive salary plus bonuses

Location: Scotland, Hybrid with some travel to support your client

Are you passionate about delivering exceptional service and building strong client partnerships? Ready to take your next step within a global organisation offering clear career progression and growth? This is an exciting opportunity for a Client Relationship Manager who thrives on accountability, stakeholder engagement, and driving high‑quality service outcomes. Working within an established Client Account, you'll play a key role in shaping service delivery, influencing performance, and making a real impact from day one.

Role Summary

The Client Relationship Manager role holds responsibility for managing the relationship with a key client, delivering expert guidance, identifying opportunities for growth, and ensuring high levels of client satisfaction. You will proactively plan, design, and implement tailored workforce solutions that align with the client's strategic needs. You will manage and nurture strategic relationships with all stakeholders, deploying the long‑term vision and ensuring service excellence throughout the partnership. You will oversee recruitment, capability development, and the operational delivery of services—ensuring that all KPIs, SLAs, and operational objectives are consistently met.

Key Responsibilities

• Create high level client relationships with all levels of management across all business areas.
• Manage the strategic relationship with all partners, including technology providers, internal departments and vendors.
• Engage with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions.
• Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams.
• Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensuring effective knowledge sharing and skills transfer among the team.

Experience, Behaviors and Competencies

• Proven experience of managing a team through effective coaching, people management and leadership.
• Detailed knowledge of the relevant workforce solutions that are provided to the client and a proven track record in delivering these.
• Experience managing senior stakeholders through various communication methods.
• Ability to negotiate with and influence key decision makers.
• Ability to create and drive effective and innovative sourcing channels with a proactive approach to identify and attract key talent.
• Ability to understand, analyse, and interpret business requirements and information such as demand plans, attraction channels, market insights.
• Target driven and results focused.
• Experience of managing complex situations through to resolution.
• Must be able to liaise at a high level and be positive, decisive, driven and forward thinking.
• Understand the recruiting SLAs and KPIs and experience in driving a team to achieve.
• Highly self‑motivated and able to self‑manage.

Additional Responsibilities

• Responsible for developing an extremely motivated team‑working environment by engendering team spirit. Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards.
• Responsible for resolving complex issues, considering long‑term view and applying conceptual thinking. Effectively negotiate potential issues or areas of conflict, facilitating a 'win‑win' situation.
• Responsible for achieving and meeting SLAs and KPIs as agreed with client through effective management of team and issue resolution.

What's In It For You

• Competitive salary with quarterly bonuses.
• Car allowance.
• 24 days' holiday (rising to 27) plus your birthday off and the option to buy more.
• Private medical, dental, and well‑being benefits.
• Pension scheme with increasing contributions.
• Early finish Fridays, volunteering days, and exclusive discounts.
• A supportive, inclusive culture where your growth matters.
• We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.