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For Companies At a Glance
- Tasks: Manage client accounts, ensuring high-quality service and strong relationships.
- Company: Join a global leader in staffing with a commitment to ethics and inclusivity.
- Benefits: Competitive salary, bonuses, generous holiday, and private medical benefits.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in staffing, excellent communication, and a proactive mindset.
- Other info: Enjoy early finish Fridays and opportunities for volunteering.
The predicted salary is between 40000 - 40000 ÂŁ per year.
Salary: Up to ÂŁ40,000 per annum, dependent on experience.
Location: West Midlands, Hybrid
Are you passionate about delivering exceptional service and building strong client partnerships? Ready to take your next step within a global organisation offering clear career progression and growth? This is an exciting opportunity for a Client Account Manager who thrives on accountability, stakeholder engagement, and driving high‑quality service outcomes. Working within a first‑generation MSP environment, you'll play a key role in shaping service delivery, influencing performance, and making a real impact from day one.
Role Summary
The Client Account Manager is responsible for the successful delivery and performance of assigned client accounts, with full accountability for P&L, KPIs and SLAs. They lead and develop a team of Delivery Consultants, ensuring resources are effectively planned to deliver consistent, high‑quality service outcomes. A trusted partner to clients, the role builds strong relationships through expert guidance, proactive engagement and regular service‑led reviews that drive continuous improvement. The Client Account Manager also identifies and converts opportunities for account growth, embedding best‑practice processes and metrics to maximise performance, efficiency and long‑term client value.
Key Responsibilities
- Service Delivery, Fulfilment & Operations
- Maintain fulfilment rates as per client SLAs
- Lead workforce and resource planning across all shifts to maintain fulfilment and retain associates
- Support associate onboarding and conduct onsite check‑ins on an ad‑hoc basis.
- Work with Category Management and HR to ensure service requirements are understood and delivered to client expectations.
- Support fulfilment of all Management Information requirements.
- Work with the client to develop processes that ensure consistent and efficient delivery.
- Leadership, Development & Culture
- Ensure team Performance Excellence and development is maintained
- Listen to and act on team feedback through surveys such as Amplify Your Voice
- Create a culture of learning and continuous development within Operations
- Project & Change Management
- Manage the implementation of projects and new services, including pay reviews and legislative or compliance-driven changes.
- Compliance, Accuracy & Governance
- Maintain and control accurate data using legislative and compliance systems.
- Ensure adherence to the company's Business Ethics and standards of excellence.
Experience, Behaviors & Competencies
- Experience managing temporary staffing environments.
- Proven ability to work autonomously and take responsibility for delivery.
- Excellent communication skills
- Highly adaptable, capable of meeting tight deadlines and managing conflicting priorities.
- Strong work ethic with a desire to learn and grow.
- Responsible, self‑motivated and proactive in driving outcomes.
- Highly organised with strong planning and prioritisation skills.
- Analytical, able to interpret data and translate insights into decisions.
- Customer‑and client‑focused, committed to delivering high‑quality service and brand representation.
- Results‑driven with a positive, solutions‑oriented mindset.
What's In It For You
- Competitive salary with quarterly bonuses
- Car allowance
- 24 days' holiday (rising to 27) plus your birthday off and the option to buy more
- Private medical, dental, and wellbeing benefits
- Pension scheme with increasing contributions
- Early finish Fridays, volunteering days, and exclusive discounts
- A supportive, inclusive culture where your growth matters
About Manpower
Manpower is a global leader in contingent staffing and permanent recruitment, helping businesses stay agile in an ever‑changing world. We're proud to be recognised as one of the world's most ethical companies for the 17th time, reinforcing our commitment to doing business the right way. We foster a diverse, equitable, and inclusive workplace where everyone belongs. We welcome applications from all backgrounds.
Client Account Manager employer: Experis LTD
Contact Detail:
Experis LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for their team too. Tailor your answers to highlight how your experience aligns with their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We can’t stress enough how important it is to be confident and articulate when discussing your skills and experiences related to service delivery and client management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. We believe this small gesture can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Account Manager role. Highlight your experience in managing client accounts and delivering high-quality service outcomes, as this is what we’re really looking for!
Showcase Your Skills: Don’t forget to emphasise your excellent communication skills and ability to work autonomously. We want to see how you can drive results and build strong client partnerships, so give us examples of when you've done this before.
Be Authentic: Let your personality shine through in your application! We value a positive, solutions-oriented mindset, so share your passion for client service and any unique experiences that make you stand out from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Experis LTD
✨Know Your Client Account Management Basics
Before the interview, brush up on your knowledge of client account management principles. Understand key metrics like P&L, KPIs, and SLAs, as these will likely come up in conversation. Being able to discuss how you've successfully managed these aspects in previous roles will show your expertise.
✨Showcase Your Leadership Skills
Since the role involves leading a team of Delivery Consultants, be prepared to share examples of how you've developed and motivated teams in the past. Highlight any initiatives you've implemented that fostered a culture of learning and continuous improvement.
✨Demonstrate Your Problem-Solving Abilities
The company values a solutions-oriented mindset, so think of specific challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, growth opportunities, and how they measure success in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.