User Researcher
Rate: £390 per day (Inside IR35)
Location: Worthing (2-3 days per week onsite)
Clearance Required: BPSS
The Opportunity
We're looking for an experienced User Researcher to join a multidisciplinary Agile delivery team, helping to shape and improve digital services through user-centred research and evidence-based decision making.
You'll work closely with Product Managers, Designers, Business Analysts, and Developers to understand user needs, generate actionable insights, and influence product and service direction.
Key Responsibilities
- Plan and deliver user research across discovery, design, and development phases.
- Conduct user interviews, usability testing, workshops, and research studies.
- Develop research strategies to support product and service improvements.
- Analyse qualitative and quantitative research data and present actionable insights.
- Create personas, journey maps, user stories, and other research artefacts.
- Support concept testing, prototype validation, and usability assessments.
- Design and analyse surveys and customer feedback activities.
- Facilitate workshops and communicate findings to both technical and non-technical stakeholders.
- Mentor junior researchers and contribute to research best practices.
Essential Skills & Experience
- Proven experience delivering user research within Agile multidisciplinary teams.
- Strong experience conducting:
- User Interviews
- Usability Testing
- Workshop Facilitation
- Discovery Research
- Concept and Prototype Testing
- Experience creating research strategies and translating findings into actionable recommendations.
- Strong knowledge of User-Centred Design (UCD) principles and methodologies.
- Experience developing personas, customer journey maps, and behavioural models.
- Excellent analytical and problem-solving skills.
- Ability to communicate user needs effectively to senior stakeholders.
- Experience working with complex digital services and transactional user journeys.
- Comfortable working with both qualitative and quantitative research data.
- Experience mentoring or supporting other researchers.
- Experience collaborating with Designers, Business Analysts, and Developers.
- Understanding of requirements gathering, business analysis techniques, and software development lifecycles.
- Knowledge of data modelling techniques.
Desirable Qualifications
- Degree in Human-Computer Interaction (HCI), Usability, Cognitive Psychology, Market Research, or a related discipline.
User Researcher in Worthing employer: Experis It
As a Cloud Security Engineer at our Knutsford location, you will join a dynamic and innovative team dedicated to driving secure digital transformation. We offer a hybrid work model that promotes work-life balance, alongside competitive rates and opportunities for professional growth in a supportive environment. Our culture fosters collaboration and continuous improvement, ensuring that you can thrive while making a meaningful impact on our cloud security capabilities.
