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- Tasks: Support critical live services and resolve incidents in a dynamic environment.
- Company: Join a leading team within Tax Admin, focused on innovation and stability.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring platform stability and service excellence.
- Qualifications: Experience in PL/SQL, Java, and live service support is essential.
- Other info: Collaborative culture with strong problem-solving focus and career advancement potential.
The predicted salary is between 60000 - 84000 £ per year.
Duration: 12 month contract
Location: Telford, hybrid 2 days per week onsite
Rate: up to £496.80 p/d Umbrella inside IR35
Clearance required: Active SC is desired, SC eligibility is required
Role purpose: The Live Service Engineer will join the CESA team within Tax Admin, supporting critical live services including batch scheduling, incident resolution, and platform stability. The role demands strong technical expertise in PL/SQL and Java, and a proven track record in live service environments.
Core Responsibilities:
- Provide live service support for the CESA service.
- Investigate and resolve incidents without breaching SLAs.
- Manage and monitor batch scheduling processes.
- Perform daily checks and triage ServiceNow tickets.
- Support patching and failover activities.
- Collaborate with cross-functional teams to elaborate issues and devise solutions.
Skills & Technologies:
- PL/SQL and Java (core development and debugging)
- Live Service Support experience
- ServiceNow (ticket triage and root cause analysis)
- Batch scheduling tools (eg, Job Scheduler)
- Strong problem-solving and analytical skills
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Live Service Engineer CGEMJP in Telford employer: Experis IT
Contact Detail:
Experis IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Service Engineer CGEMJP in Telford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with PL/SQL and Java. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get your hands dirty with live service scenarios. If you can, set up a mini-project or contribute to open-source projects that involve incident resolution and batch scheduling. This practical experience will make you stand out!
✨Tip Number 3
Prepare for interviews by brushing up on your problem-solving skills. Think of real-life examples where you've tackled issues in live service environments. We love hearing about how you’ve managed to keep things running smoothly under pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who are ready to jump into the action with us.
We think you need these skills to ace Live Service Engineer CGEMJP in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with PL/SQL and Java, as well as any live service support you've done. We want to see how your skills match the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Live Service Engineer role. Mention specific experiences that relate to incident resolution and batch scheduling to grab our attention.
Showcase Problem-Solving Skills: In your application, highlight examples where you've tackled tough problems in live service environments. We love seeing how you approach challenges, so share those success stories that demonstrate your analytical skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Experis IT
✨Know Your Tech Inside Out
Make sure you brush up on your PL/SQL and Java skills before the interview. Be ready to discuss specific projects where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Familiarise Yourself with Live Service Support
Since the role involves live service support, it’s crucial to understand what that entails. Prepare examples of how you've managed incidents in the past, particularly focusing on your problem-solving skills and how you ensured SLAs were met.
✨Get Comfortable with ServiceNow
ServiceNow is a key tool for this position, so make sure you know how to navigate it. If you have experience with ticket triage or root cause analysis, be ready to share specific instances where you successfully resolved issues using this platform.
✨Show Your Collaborative Spirit
Collaboration is key in this role, so think of examples where you've worked with cross-functional teams. Highlight how you communicated effectively to resolve issues and how your contributions led to successful outcomes.
