Job Title: Senior Onsite Technician
Location: Southampton
Duration: 31st December 2026 with potential extension
Rate: Up to £200 per day via an approved umbrella company
Shift Pattern: Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)
If you enjoy hands on technical support and taking ownership of complex issues, this is a great opportunity to join a global customer account at their R&D Head Office in Southampton. You'll be the person end users turn to handling fault calls, service requests, planned changes, and delivering Smart Hands support while manning the BAT "TechDeck".
What you'll be doing:
- Managing fault calls, service requests and planned changes end-to-end
- Providing Smart-Hands support for onsite IT needs
- Manning the "TechDeck" and supporting key users across the business
- Carrying out deskside activity including PC/laptop builds and OS configuration
- Supporting Active Directory administration and some hardware repair
- Using Office 365 and supporting Windows 11 environments
- Handling asset management and producing accurate documentation
- Engaging with VIPs/Executives/Senior Management and their support teams professionally
- Taking responsibility for complex cases and driving them to resolution
What you'll bring:
- A personable, confident communication style-able to represent the service at the highest level and communicate clearly with all levels of stakeholders
- Strong organisational and admin capability, with excellent attention to detail
- Solid deskside support experience and comfort working in an onsite, user-facing environment
- Experience using S-NOW and supporting Office 365/Windows 11
- Able to support asset management and create documentation accurately
- A proactive approach to relationship-building with end users
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Senior On-Site Technician in Southampton employer: Experis It
As a Cloud Security Engineer at our Knutsford location, you will join a dynamic and innovative team dedicated to driving secure digital transformation. We offer a hybrid work model that promotes work-life balance, alongside competitive rates and opportunities for professional growth in a supportive environment. Our culture fosters collaboration and continuous improvement, ensuring that you can thrive while making a meaningful impact on our cloud security capabilities.
