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For Companies At a Glance
- Tasks: Lead service delivery and manage customer relationships in a dynamic military support environment.
- Company: Join a team dedicated to supporting UK Military Operations with critical services and infrastructure.
- Benefits: Enjoy a role with significant impact, working closely with military operations and technical teams.
- Why this job: Make a real difference in military operations while developing your skills in a collaborative setting.
- Qualifications: Must have SC Clearance and experience in Service Delivery Management and ITSM.
- Other info: This role is crucial for ensuring operational integrity and compliance in a secure environment.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Service Delivery Manager – Service Catalogue and Integration Management – Must have Active SC Clearance
Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact?
Join a team dedicated to supporting UK Military Operations both at home and abroad, ensuring critical services and infrastructure are delivered effectively.
In this role, you will be at the heart of a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering, a technical Helpdesk, and Logistics Support, including Obsolescence and Asset Availability Management. You will play a key role in service management for the wider user community.
What You'll Be Doing:
- Overseeing Service Delivery Management to ensure seamless operations.
- Building and maintaining strong customer relationships in a highly collaborative environment.
- Producing internal and external reports to track performance and service improvements.
- Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements.
- Providing technical direction and understanding of customer topology and service infrastructure.
- Managing and enforcing security processes and procedures to maintain operational integrity.
What We're Looking For:
- Must be SC Cleared
- A proven track record in Service Delivery Management
- MUST HAVE Service Catalogue and Integration Management experience
- ITSM expertise
- Must be from a Defence or Military background
- Experience in customer management and relationship-building.
- Strong knowledge of technical environments and service delivery.
- Ability to drive commercial governance and ensure compliance with contract and legal standards.
- Understanding of security processes and procedures in a secure operational setting.
This is a high impact role, where your expertise will directly contribute to critical military operations. Send your CV or call me and get Ready to take on the challenge? Apply today!
Service Catalogue Delivery Manager - SC CLEARED employer: Experis IT
Contact Detail:
Experis IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Catalogue Delivery Manager - SC CLEARED
✨Tip Number 1
Network with professionals in the defence and military sectors. Attend industry events or join relevant online forums to connect with individuals who can provide insights into the role and potentially refer you.
✨Tip Number 2
Familiarise yourself with the latest trends in Service Catalogue and Integration Management. Being knowledgeable about current best practices will help you stand out during discussions with potential employers.
✨Tip Number 3
Prepare for interviews by practising situational questions related to service delivery management. Think of specific examples from your past experience that demonstrate your ability to manage customer relationships and ensure compliance.
✨Tip Number 4
Research StudySmarter and our mission. Understanding our values and how we support military operations will allow you to tailor your conversations and show how you can contribute to our goals.
We think you need these skills to ace Service Catalogue Delivery Manager - SC CLEARED
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Delivery Management, particularly focusing on Service Catalogue and Integration Management. Use specific examples from your previous roles that demonstrate your ability to manage customer relationships and deliver technical services.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your SC Clearance status and your relevant experience in the Defence or Military sector. Emphasise your understanding of security processes and your ability to drive compliance with contract and legal standards.
Highlight Relevant Skills: In your application, make sure to mention your ITSM expertise and any specific tools or methodologies you are familiar with. This will show that you have the technical knowledge required for the role.
Showcase Your Impact: Use quantifiable achievements in your application to demonstrate how you have improved service delivery in past roles. This could include metrics related to KPIs, SLAs, or customer satisfaction scores.
How to prepare for a job interview at Experis IT
✨Showcase Your SC Clearance
Make sure to highlight your active SC clearance early in the interview. This is a crucial requirement for the role, and demonstrating your eligibility will set a positive tone.
✨Demonstrate Service Delivery Expertise
Prepare specific examples from your past experience that showcase your skills in Service Delivery Management, particularly in Service Catalogue and Integration Management. Be ready to discuss how you've successfully managed service delivery in a technical environment.
✨Emphasise Relationship-Building Skills
Since the role involves building strong customer relationships, come prepared with anecdotes that illustrate your ability to collaborate effectively with clients and stakeholders. Highlight any successful partnerships you've developed in previous roles.
✨Understand Security Processes
Familiarise yourself with security processes and procedures relevant to the defence sector. Be prepared to discuss how you have ensured compliance with security standards in your previous positions, as this is vital for maintaining operational integrity.
