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For Companies At a Glance
- Tasks: Be the hero of IT by solving technical issues and providing top-notch customer service.
- Company: Join a high-performing Service Desk team supporting a prestigious global customer.
- Benefits: Gain hands-on experience, receive full training, and enjoy career progression opportunities.
- Why this job: Launch your IT career with diverse tasks and a supportive team environment.
- Qualifications: Proactive attitude and basic tech knowledge; previous experience is a plus but not required.
- Other info: Work in a modern setting with flexible rolling shifts and a welcoming team.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity
Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you're an experienced professional seeking a new challenge, this is your chance to join a high-performing Service Desk team supporting one of our global customers. This isn't just your standard "password reset" role. While you'll be the first point of contact, you will also dive into 2nd-line technical responsibilities, giving you a broader scope of work and faster professional growth.
The Role
As a First Line Analyst, you are the face of IT. You'll be part of a close-knit, supportive team, ensuring that technical issues are resolved swiftly and efficiently. Your day-to-day will involve:
- Being the Hero: Serving as the primary point of contact for all IT-related queries.
- Problem Solving: Accurately logging incidents and providing "First-Fix" resolutions whenever possible.
- Technical Growth: Handling 2nd-line escalations and working closely with specialist technical teams to meet SLAs.
- Excellence: Delivering top-tier customer service to maintain our "prestigious customer" standards.
What We Are Looking For
In this team, attitude and aptitude are just as important as your technical CV. We are looking for people who are proactive, eager to learn, and calm under pressure.
- Experience: Previous IT Service Desk experience is a plus, but not essential - full training is provided.
- Skills: A basic understanding of hardware and software is advantageous.
- Security: You must hold current Government SC Clearance to be considered for this site.
- Flexibility: Comfort working in a rolling shift pattern (8am - 6pm) within a small, dedicated team.
Why Join Us?
- Career Progression: Gain hands-on experience with 2nd-line technical tasks.
- Diverse Team: We welcome everyone, from career-starters to seasoned IT veterans.
- Prestigious Environment: Work on-site with a high-profile client in a professional, modern setting.
Ready to kickstart your next chapter in IT? If you have the right clearance and a "can-do" attitude, we want to hear from you.
IT Service Desk Analyst in Nottingham employer: Experis IT
Contact Detail:
Experis IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with IT professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT Service Desk scenarios and practice your problem-solving skills. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your passion for technology! During interviews, share your personal projects or any tech-related hobbies. This will demonstrate your enthusiasm and commitment to the field, making you stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace IT Service Desk Analyst in Nottingham
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your enthusiasm for technology shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about the IT field and eager to learn.
Highlight Problem-Solving Skills: Make sure to mention any experiences where you've tackled challenges head-on. We love problem-solvers, so share examples of how you've resolved issues in the past, even if they're not strictly IT-related!
Tailor Your CV and Cover Letter: Don’t just send out a generic application. Take the time to tailor your CV and cover letter to match the job description. We appreciate candidates who take the extra step to show they understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Experis IT
✨Know Your Tech Basics
Brush up on your basic hardware and software knowledge before the interview. Even if you’re not an expert, being able to discuss common issues and solutions will show your enthusiasm for the role and your willingness to learn.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems in the past. Whether it’s a personal project or a previous job, demonstrating your problem-solving abilities will resonate well with the interviewers.
✨Emphasise Your Customer Service Experience
Since this role involves delivering top-tier customer service, think of times when you’ve gone above and beyond for a customer. Highlighting these experiences will illustrate your commitment to excellence and your ability to handle pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the types of technical challenges you might face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
